Learning & Development Manager

5 days ago


Dubai, United Arab Emirates Careem Full time

**About Careem**

Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region’s ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020.

Our team is growing rapidly, and we are looking for talented colleagues to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires.

**Why join our journey**

When you start your journey at Careem, you’ll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you’re creating codes for our Super App or finding new ways to bring our platform to the people in your city.

Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you’ll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region’s Super App, all while shooting for the moon to create impact across the region.

**What you'll do**
- Lead the delivery of a wide range of company-wide and/or team specific L&D Projects, including colleague capability building programs for our Remote First culture and management development journeys.
- Work closely with the wider People Team and business to conduct thoughtful needs analysis and user research to design programs that embed our values and build capabilities Careem needs to realise its mission.
- Facilitate engaging and exciting virtual learning experiences that allow our colleagues to develop stronger awareness of our culture and build values-based behaviours.
- Develop manager forums/ workshops to engage line managers in current topics, create peer to peer learning opportunities.
- Design and implement high impact comms strategies to drive engagement with global learning programmes.
- Create reinforcement and assessment mechanisms to embed learning and drive desired behavioural change.
- Support the development and delivery of engaging learning and performance support materials to embed effective performance activities: goal setting, development planning, growth conversations, feedback exchange, performance reviews.
- Regularly interpret, report and advise on all L&D activity, data and insights to assist in driving performance and behaviour change.
- Own communications, reporting, and metrics around teams’ learning budgets dedicated to functional development.
- Lead and evolve our mentorship programme to build a culture of continuous learning.

**What you'll need**
- Deep end-to-end program management experience
- Well developed facilitation, listening, and coaching capabilities
- Expertise in designing and implementing impactful learning experiences in progressive organisations
- Knowledge of Agile and user centric design principles
- Ability to think strategically, but also go deep to manage the day-to-day nuts and bolts of each program
- Passionate about people development and possessing a growth mindset
- Comfort with ambiguity, technology, and openness to the challenge of working in a demanding and fast-paced environment
- Ability to generate a high volume of novel ideas while learning through experimentation
- Strong storytelling skills and ability to influence and make impactful communication with all levels of the organization

**Where you'll be**
- Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
- You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

**What we’ll provide you**

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

As a Careem colleague you will be able to:

- Be part of a Remote-First organisation
- Work from any country in the world for 60 days a year
- Use Unlimited Vaca


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