Learning & Development Manager

5 days ago


Dubai, United Arab Emirates The Lana - Dorchester Collection Full time

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Learning & Development Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests:

- You will be responsible for identifying training needs and developing cost effective training initiatives to achieve the set business unit/s goals. You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees receive nothing but the best experience.
- Being fully responsible for on brand arrival of all employees and the first week of onboarding training, you will also coordinate and put plans in place to ensure that all mandatory training and learning activities are completed for each employee.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Learning and Development Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
- You will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand and the Company culture in whatever you do.
- You will also be responsible to develop an effective annual Training Plan together with the Director of People and Culture which meets the needs of employees as outlined in Personal Development Plans and which assists the hotel and other associated business units to achieve its goals and objectives. Further, you will identify from the engagement surveys, guest feedback and other available reports sources potential training needs and actions where required.
- You will be responsible for providing advice and guidance to both managers and employees on training opportunities, career choices, qualifications and other learning and development matters to fully support each and every employee in their learning and development needs.
- Monitoring effectiveness of pre
- and post-course briefings to ensure maximum benefit from training courses and identify future training needs will also be a crucial part of your role.
- It will be critical for you to also take active part in the development and execution of an internal communication strategy to engage employees behind the hotel’s vision, values, service and operational goals.

The items shared are the essence of a day in the life of a Learning & Development Manager but we’ll make sure you are provided with specifics on how we care for our hotel.


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