Chief Concierge

2 days ago

Dubai, United Arab Emirates RAFFLES Full time

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

**THE POSITION**

Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.

**KEY ROLES & RESPONSIBILITIES**
- Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
- Responsible for sorting and distributing guests’ and administrative mail
- Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
- Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
- Coordinates the paging of guests in the lobby and Food & Beverage outlets
- Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
- Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements
- Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms
- Works with Director of Rooms in preparing the department’s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget

**HUMAN RESOURCES AND TRAINING**
- Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:

- Planning for future staffing needs and recruiting in line with company guidelines
- Prepares and administers detailed induction program for new staff
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
- Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

**OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES**
- Adheres to OH&S policies and procedures and ensures direct reports do the same
- Log security incidents and accidents in accordance with hotel requirements

**PERSONAL ATTRIBUTES**
- Good English language verbal communication skills
- Strong leadership and teamwork skills
- Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
- Ability to direct performance of staff and follow up with corrections where needed

**QUALIFICATIONS**
- Degree from School for Tourism & Hotel Management

**EXPERIENCE**
- Minimum five years’ experience as a Concierge or in a related position

  • Chief Concierge

    8 months ago

    Dubai, United Arab Emirates The Biltmore Villas Full time

    As a Chief Concierge at The Biltmore Hotel Villas, your role involves leading the concierge team, ensuring the highest standards of service in assisting guests with inquiries, reservations, and local recommendations. With a focus on anticipating and exceeding guest needs, you will play a central role in creating a memorable and personalized stay. **Key Job...

  • Chief Concierge for Conrad Dubai

    3 days ago

    Dubai, United Arab Emirates Hilton Full time

    Chief Concierge for Conrad Dubai A Chief Concierge Manages concierge team in order to provide assistance and information about local area attractions to guest and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction. Organization and control processes in the area of Concierge, hotel entrance and to organize luggage...

  • Assistant Chief Concierge

    7 months ago

    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Assistant Chief Concierge

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23135085 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in overseeing all concierge...

  • Assistant Chief Concierge

    7 months ago

    Dubai, United Arab Emirates Atlantis The Palm Full time

    Assistant Chief Concierge (12332) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at...

  • Assistant Chief Concierge

    6 months ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Assistant Chief Concierge - One&Only One Za'abeel (8385) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm,...

  • Chief Concierge

    2 weeks ago

    Dubai, United Arab Emirates Green Tara International Full time

    **JOB DESCRIPTION** - __________________________________________ **Position**: Chief Concierge **Department**: Front Office **Reports to**: Front Office - Supervisor/Manager **Job Summary**: Key Front Line Leadership position who leads with passion, the hotel Concierge team in assisting our guests efficiently, courteously and professionally in all...

  • Chief Concierge, Atlantis The Palm

    2 weeks ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Chief Concierge, Atlantis The Palm - Les Clefs d'Or (3411) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our...

  • Chief Concierge

    1 day ago

    Dubai, United Arab Emirates SOFITEL Full time

    To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed. - To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly. - To ensure a proper coverage and supervision of the Concierge at all times. - To...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22177917 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **JOB SUMMARY** Assist in...

  • Concierge Supervisor

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22125786 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assist in supervising all concierge...

  • Chief Concierge

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22141231 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Chief Concierge

    1 day ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22126756 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the supervision of all aspects of...

  • Chief Concierge

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24067087 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the...

  • Chief Concierge

    7 months ago

    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Chief Concierge

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24089044 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...

  • Chief Concierge

    9 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara The Palm Dubai Resort always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are: - Is in charge and leads Concierge, Bell services, Limousine, Valet and Airport team by...

  • Chief Concierge

    9 months ago

    Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Concierge Supervisor

    5 months ago

    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Concierge Supervisor

    2 months ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...