E-commerce Assistant
2 months ago
Job Summary:
We are seeking a dedicated and detail-oriented E-Commerce Assistant to join our team. The E-Commerce Assistant will be responsible for supporting the day-to-day operations of our online store. This includes managing product listings, processing orders, handling customer inquiries, and assisting with marketing efforts to drive traffic and sales.
Key Responsibilities:
Product Management:
Create, update, and manage product listings on various e-commerce platforms.
Ensure product descriptions, images, and prices are accurate and up-to-date.
Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
Order Processing:
Process and fulfill customer orders promptly and accurately.
Coordinate with the shipping department to ensure timely delivery of products.
Handle returns and exchanges according to company policies.
Customer Service:
Resolve customer issues and complaints, ensuring customer satisfaction.
Maintain a positive relationship with customers by providing excellent service.
Marketing Support:
Analyze sales data and customer feedback to identify trends and opportunities for improvement.
Support the development of content for the company’s website and social media channels.
Administrative Duties:
Perform routine administrative tasks such as data entry, reporting, and record-keeping.
Assist in the development and implementation of e-commerce policies and procedures.
Support the E-Commerce Manager with various tasks as needed.
Qualifications:
High school diploma or equivalent; a bachelor’s degree in business, Fresher are also preferred.
Previous experience in e-commerce, retail, or customer service is highly desirable.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with e-commerce platforms (e.g., Shopify, Woo Commerce, Amazon).
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Pay: AED1,800.00 - AED2,000.00 per month
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