E-commerce Assistant

4 months ago


Sharjah, United Arab Emirates Chaudhry Anwar Trading Co. LLC. Full time

Job Summary:
We are seeking a dedicated and detail-oriented E-Commerce Assistant to join our team. The E-Commerce Assistant will be responsible for supporting the day-to-day operations of our online store. This includes managing product listings, processing orders, handling customer inquiries, and assisting with marketing efforts to drive traffic and sales.

Key Responsibilities:
Product Management:
Create, update, and manage product listings on various e-commerce platforms.

Ensure product descriptions, images, and prices are accurate and up-to-date.

Monitor inventory levels and coordinate with the supply chain team to ensure product availability.

Order Processing:
Process and fulfill customer orders promptly and accurately.

Coordinate with the shipping department to ensure timely delivery of products.

Handle returns and exchanges according to company policies.

Customer Service:
Resolve customer issues and complaints, ensuring customer satisfaction.

Maintain a positive relationship with customers by providing excellent service.

Marketing Support:
Analyze sales data and customer feedback to identify trends and opportunities for improvement.

Support the development of content for the company’s website and social media channels.

Administrative Duties:
Perform routine administrative tasks such as data entry, reporting, and record-keeping.

Assist in the development and implementation of e-commerce policies and procedures.

Support the E-Commerce Manager with various tasks as needed.

Qualifications:
High school diploma or equivalent; a bachelor’s degree in business, Fresher are also preferred.

Previous experience in e-commerce, retail, or customer service is highly desirable.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with e-commerce platforms (e.g., Shopify, Woo Commerce, Amazon).

Strong organizational skills and attention to detail.

Excellent written and verbal communication skills.

Ability to multitask and prioritize tasks in a fast-paced environment.

Pay: AED1,800.00 - AED2,000.00 per month


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