E-commerce Coordinator
6 months ago
The Ecommerce Coordinator will support the Ecommerce team in managing online sales activities, optimizing the user experience, and ensuring smooth daily operations of the ecommerce platforms. This role requires a detail-oriented individual with a strong understanding of ecommerce best practices, digital marketing, and data analysis. The Ecommerce Coordinator will work closely with various departments, including marketing, customer service, and finance, to enhance online sales performance and customer satisfaction.
Key Responsibilities:
- Assist in the day-to-day management of the ecommerce website, ensuring product listings are accurate and up to date.
- Coordinate with the design and content teams to upload new products, descriptions, and images.
- Monitor website performance, troubleshoot issues, and coordinate with IT support for resolution.
- Optimize website navigation and user experience to increase conversion rates.
- Track inventory levels and coordinate with the inventory team to ensure stock availability.
- Manage order processing and fulfillment, ensuring timely delivery and accurate order details.
- Handle customer inquiries and issues related to orders, returns, and exchanges.
- Analyze the performance of marketing campaigns and provide insights for improvement.
- Collaborate with the marketing team to develop and implement SEO strategies to enhance website visibility.
- Monitor key performance indicators (KPIs) such as sales, conversion rates, and traffic sources.
- Generate and analyze reports on ecommerce performance, identifying trends and areas for improvement.
- Provide regular updates to the ecommerce manager and other stakeholders.
- Ensure a seamless and positive shopping experience for customers by maintaining high standards of website usability.
- Gather customer feedback and collaborate with the customer service team to address issues and improve satisfaction.
- Communicate with third-party vendors and partners, including payment gateways, shipping providers, and marketing agencies.
- Ensure that vendor services are aligned with the company’s ecommerce goals and standards.
**Education and Experience**:
- Bachelor’s degree in Business, Marketing, Ecommerce, or a related field.
- Strong understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce).
- Proficiency in digital marketing tools and analytics platforms
- Excellent organizational and multitasking skills.
- Strong analytical skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
**Job Types**: Full-time, Permanent
Pay: AED6,000.00 - AED8,000.00 per month
**Experience**:
- Amazon: 4 years (preferred)
- Noon: 4 years (preferred)
- Magento: 2 years (preferred)
- Ecommerce Coordinator: 4 years (preferred)
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