Front of House and Parent Liaison Officer

5 months ago


UAE, United Arab Emirates Sunmarke School Full time

Main Accountabilities:
Answer, screen and forward any incoming phone calls while providing basic information when needed

Provide office support services in order to ensure efficiency and effectiveness within the School

Liaising, communicating, and nurturing enrolled family relationships as per the Lifecyle of School Engagement Infographic.

Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.

Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.

Coordinate parent/community events in order to engage parents in school activities and celebrations.

Assisting in the Induction process via introduction by welcome packs and regular touch base calls

Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.

Being versed in rules and regulations of the Ministry of Education and KHDA

Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions

Monitor/screen/escalate all complaints
- Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.

Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.

Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.

Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process

Coordinating Existing Student Transitions with relevant Phase

Supporting GLO on new student KHDA Student Registration & procuring required documentation

Assisting the Admissions Team on their R&Rs including:
Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form) etc

Record Keeping & Compliance - using & updating registers for:
Student Attendance

Evacuation

Student Absences & approval via the VLE

Student Lateness

Student Early pick-up

Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions

Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study

Conduct Family Exit Interview by conducting initial meeting/phone call with parent

Receive and sort daily mail/deliveries/couriers

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Job specification:

- Bachelor's degree in any discipline.
- Good written & oral communication skills.
- Functional computer skills are required.

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.



  • UAE, United Arab Emirates Regent International School (RIS) Full time

    Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the entire Middle East region. Our core ethos and philosophy of education is Positive...


  • UAE, United Arab Emirates Regent International School (RIS)United Arab Emirates Full time

    **Regent International School (RIS)** United Arab Emirates Expiring soon **Job type**: Full Time, Permanent 21 September 2024 **Job overview**: About us: Fortes Education has been a leading education provider in the UAE for over four decades with premium international schools and nurseries that have experienced outstanding success and growth. Our schools...


  • UAE, United Arab Emirates Sunmarke SchoolUnited Arab Emirates Full time

    **Sunmarke School** United Arab Emirates **Job type**: Full Time, Permanent **Start date**: September 2024 2 October 2024 **Job overview**: Main Accountabilities: Answer, screen and forward any incoming phone calls while providing basic information when needed Provide office support services in order to ensure efficiency and effectiveness within the...


  • UAE, United Arab Emirates Rashid & Latifa Schools EstablishmentUnited Arab Emirates Full time

    **Job type**: Full Time, Permanent 29 November 2024 **Job overview**: At Rashid and Latifa School (RLS), we place our people at the centre of our mission. Aligned with His Highness Sheikh Mohammed Bin Rashid Al Maktoum's vision of creating a future shaped by those who can dream it, RLS strives to be the happiest place to work, committed to pioneering...


  • UAE, United Arab Emirates Ranches Primary SchoolUnited Arab Emirates Full time

    **Salary**: up to AED 12,000 **Job type**: Full Time, Fixed Term **Start date**: Immediate Start 30 November 2024 **Job overview**: We are recruiting a Parent Experience Executive for Ranches Primary School to join the team immediately. Ranches Primary School opened in September 2015 with 45 children and has grown into a busy, vibrant Primary school...

  • Front Stage Supervisor

    6 months ago


    UAE, United Arab Emirates Damac Properties Full time

    Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and...


  • UAE, United Arab Emirates Repton Al BarshaUnited Arab Emirates Full time

    **Repton Al Barsha** United Arab Emirates New Quick apply **Salary**: Up to 9,000aed depending on experience **Job type**: Full Time, Permanent **Start date**: November 2024 25 October 2024 **Job overview**: Repton Al Barsha is seeking to recruit an outstanding **Admissions and Parent Experience Executive** to join the team in November 2024. As the...

  • Front Office Associate

    2 months ago


    UAE, United Arab Emirates Citymax Hotels UAE Full time

    **Qualifications**: - **Primary Location**: United Arab Emirates **Job**: Landmark Hospitality Front office **Organization**: Citymax Hotels UAE **Schedule label /الجدول الزمني**: Regular **Shift**: Standard **Job Type**: Full-time Day Job **Job Posting/نشر تسمية الوظيفة**: Oct 4, 2024, 6:05:23 AM

  • Front Stage Supervisor

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities**: - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures - Assist Front Stage Agents in their daily work and to deal with any...


  • UAE, United Arab Emirates Cognita Schools Full time

    Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can,...


  • UAE, United Arab Emirates Repton School, Abu Dhabi - Fry CampusUnited Arab Emirates Full time

    **Repton School, Abu Dhabi - Fry Campus** United Arab Emirates New Quick apply **Salary**: Competitive depending on experience **Job type**: Full Time, Permanent **Start date**: October 2025 11 October 2024 **Job overview**: We are seeking an experienced and dynamic **Admissions and Parent Experience Deputy** to join our team at Repton Abu Dhabi...

  • Admissions Officer

    6 months ago


    UAE, United Arab Emirates Repton Al Barsha Full time

    **Role Overview** The Admissions Officer is a key commercial position in each of our schools and nurseries, reporting to the School Registrar with overall accountability for achieving the school’s enrolment objectives. The role requires a highly proactive individual with creativity and commercial flair, who is able to deliver exceptional customer...

  • Receptionist

    8 months ago


    UAE, United Arab Emirates Ranches Primary School Full time

    Focused on the values of Resilience, Purpose and Success, it aims to nurture young learners into confident leaders of tomorrow, providing its pupils with a rigorous, stimulating and supportive environment where they are challenged to become critical thinkers and lifelong learners. With its caring and supportive ethos, Ranches Primary School provides the very...

  • Front Office Executive

    6 months ago


    UAE, United Arab Emirates Talent Pal Full time

    Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff - Whenever a patient or visitor enters the clinic, greet and welcome them. - Register patients in accordance...

  • Front Desk Officer

    3 months ago


    UAE, United Arab Emirates Dubai Center for Special Needs - (K-12)United Arab Emirates Full time

    **Dubai Center for Special Needs - (K-12)** United Arab Emirates Quick apply **Job type**: Full Time, Fixed Term **Start date**: September 2024 27 September 2024 **Job overview**: Dubai Center for Special Needs is a non-profit organization dedicated to providing Special Education, multi-disciplinary therapeutic intervention and vocational training to...


  • UAE, United Arab Emirates World Food Programme Full time

    **.**: **ABOUT WFP**: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world **achieve Zero Hunger** in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 4 years’ experience in Hospitality industry. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred. - Oversee and ensure all...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 1 years’ experience in Hospitality industry.. - Minimum of a high school diploma is required/ College degree in Hotel or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and procedures. - Go the extra (s)mile where you can. - Prevent...


  • UAE, United Arab Emirates Damac Properties Full time

    Responsible for the entire Front Stage operation including Front Desk, Guest Engagement, On Location Services & Service Hub Team. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. - Develop colleagues, Team Leaders and...