IT Support

1 day ago


Dubai, United Arab Emirates Snooker Project Management services LLC Full time

**Responsibilities**:

- Research and identify solutions to software and hardware issue_s
- Diagnose and troubleshoot technical issues, including account setup and network configuration_
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers_
- Prioritize and manage several open issues at one time_
- Prepare accurate and timely reports_
- Document technical knowledge in the form of notes and manuals_

**Requirements and skills**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role_
- Good understanding of computer systems, mobile devices and other tech products_
- Ability to diagnose and troubleshoot basic technical issues_
- Excellent problem-solving and communication skills_
- Ability to provide step-by-step technical help, both written and verbal_
- BS degree in Information Technology, Computer Science or relevant field_

**Salary**: AED4,000.00 - AED4,500.00 per month

COVID-19 considerations:
Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)


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