Assistant Front Desk Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Rooms - Front Office- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective associates. Rotation duty, including night shift.RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:

- a. All hotel features/services, hours of operation.- b. All room types, numbers, layout, decor, appointments and location.- c. All room rates, special packages and promotions.- d. Daily house counts and expected arrivals/departures/ VIP’s.- e. Room availability status for any given day.- f. Scheduled in-house group activities, locations and times.- g. All hotel and departmental policies and procedures.- Access all functions of the computer system.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Ensure that current information on rates, packages and promotions are available at the Front Desk and that all associates are knowledgeable on such.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
- Ensure that associates report to work as scheduled. Document any late or absent associates.
- Coordinate breaks for associate.
- Assign work duties to associate.
- Conduct pre-shift meeting with associates and review all information pertinent to the day's business.
- Inspect grooming and attire of associates; rectify any deficiencies.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor associate performance in all phases of service and job functions. Rectify any deficiencies with respective associates.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up.
- Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express checkouts are processed through the system.
- Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective associates.
- Assist associates with their job functions to ensure optimum service to guests.
- Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
- Adhere to hotel requirements for guest/associate accidents or injuries and in emergency situations.
- Ensure security of guestroom access.
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:

- a. Contracted banks- b. Shortages/overages- c. Late charges- d. Petty cash/paid outs- e. Adjustments- f. Posting charges- g. Making change for guests- h. Cashing personal/travelers checks- i. Payment methods/processing- j. Settling accounts- k. Closing reports- l. Cashier reports- m. Balancing receipts- n. Dropping receipts- o. Securing banks- Review previous night's no-shows, verify and ensure billing of such.
- Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
- Assist associates with expediting problem payments.
- Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
- All other duties as required.
- Conduct 1-2-1 meeting every month to share feedback and develop the weakness point to every associate for the



  • Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

    **General Information**: - Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Rooms - Front Office- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION: - Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a...

  • Front Desk Manager

    6 months ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22216951 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Assistant Manager

    6 months ago


    Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Assistant Front Office Manager in managing the day-to-day operation of...

  • Assistant Manager

    2 months ago


    Abu Dhabi, United Arab Emirates Grand Hyatt Abu Dhabi Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...


  • Abu Dhabi, United Arab Emirates GS Inima Desalination LLC Full time

    **Job description** We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls -...


  • Abu Dhabi, United Arab Emirates REMAX Smart Concept Full time

    **Job Title**: Receptionist / Front Office **Location**: Abu Dhabi, UAE **Company**: RE/MAX Smart Concept **About Us**: At RE/MAX Smart Concept, we are a leading real estate company in Abu Dhabi, known for our innovative solutions and exceptional customer service. Our mission is to provide top-notch real estate services to our clients while fostering a...


  • Abu Dhabi, United Arab Emirates VOGUE FITNESS Full time

    **Front Desk Receptionist | Vogue Fitness | Abu Dhabi** **Role Overview**: The Gym Front Desk Receptionist serves as the primary point of contact for members and visitors, ensuring exceptional customer service at all times. This role is critical in maintaining a welcoming and organized environment, handling inquiries, and managing facility access. **Key...


  • Abu Dhabi, United Arab Emirates DNIEPER SAFETY UK Full time

    Front Desk Executive: - Manage Calls, Attend Guest & Direct them to the right locations within the office. - Must be good in communication skills, presentable & sharp skills - Well versed with multi-tasking and managing the various tasks and responsibilities. Must be in UAE and can join in Immediate basis Diploma, Graduation along with great communication...

  • Front Desk and Admin

    6 months ago


    Abu Dhabi, United Arab Emirates MAK Homes Real Estate Full time

    Key Qualifications and Attributes: - UAE working experience in sales and marketing. - Valid UAE driving license. - A can-do attitude and a willingness to learn. - Enthusiastic, hard-working, and capable of working effectively under pressure. Job Responsibilities: - Serving as a Front Desk Executive, handling front office duties. - Providing support to...


  • Abu Dhabi, United Arab Emirates The Pink Tribe Recruitment Co. Full time

    We are hiring a Front Desk Receptionist for a Leading Salon in the UAE. **Key Responsibilities**: - Greet and welcome visitors in a friendly and professional manner. - Answer and direct phone calls in a polite and informative manner. - Manage and coordinate front desk activities, including handling inquiries and providing accurate information. - Maintain a...

  • Front Desk Officer

    6 months ago


    Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time

    **Job Category**: Non-Medical **Experience**: 2+ Years **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years of experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking,...

  • Front Desk Officer

    6 months ago


    Abu Hail, United Arab Emirates Canadian Specialist Hospital Full time

    **Job Category**: Non-Medical **Experience**: 2+ Year **Gender Preference**: Any Hiring experienced **“Front Desk Officer”** with a minimum of 2+ years’ experience in a tertiary care hospital. The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking, answering...


  • Abu Dhabi, United Arab Emirates Joy Lifestyle Flower Full time

    JoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...

  • Front Desk Officer

    6 months ago


    Abu Dhabi, United Arab Emirates Events Melodica DMCC Full time

    **About Melodica Music Academy**: Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Senior...


  • Abu Dhabi, United Arab Emirates Universal Debts Collection Full time

    **Job Overview**: As the first point of contact for clients, visitors, and employees, the Receptionist plays a crucial role in creating a positive first impression and ensuring smooth office operations. This role involves managing the front desk area, handling communications, and performing administrative tasks. **Key Responsibilities**: - **Greeting...


  • Abu Dhabi, United Arab Emirates City Way Facilities Management Full time

    We are looking for Female Local (Emirati National) Receptionist who will undertake the following tasks: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and...


  • Abu Dhabi, United Arab Emirates pearly smile dental center Full time

    **Front Desk Management**: Greeting patients warmly and managing the reception area to create a welcoming environment. **Appointment Scheduling**: Scheduling and confirming patient appointments, and managing the dentist's calendar to optimize time and efficiency. **Patient Registration **involves collecting patient information, including medical history...


  • Abu Dhabi, United Arab Emirates Optimyze Health & Fitness Boutique Full time

    **Job Offer: Full-Time Front Desk Receptionist at Fitness Boutique in Abu Dhabi** **Company**: Optimyze Health & Fitness Boutique **Location**: Abu Dhabi, United Arab Emirates **Position**: Front Desk Receptionist Are you a friendly and organised individual with a passion for fitness and customer service? Join the team in the vibrant city of Abu Dhabi as...


  • Abu Dhabi, United Arab Emirates Melodica Music & Dance Institute Full time

    Location**:Melodica, 3rd Floor, Abu Dhabi Mall, Abu Dhabi** As a Female Front Desk & Sales at Melodica Music Academy, you will be the face of our institution and play a crucial role in providing a welcoming and efficient experience for our students, parents, and staff. You will be responsible for managing the front desk, overseeing administrative tasks,...


  • Abu Dhabi, United Arab Emirates VF Full time

    Job Title: **Front Desk Member Associate (UAE National)** **Position Summary**: The Front Desk Member Associate serves as the face of our facility, providing outstanding customer service to all members and guests. This role is essential for creating a welcoming and efficient experience, ensuring that every visitor feels valued and informed. The Member...