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Service Quality Team Lead

4 months ago

Dubai, United Arab Emirates Justlife Full time

**Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

**Come onboard and dedicate yourself to becoming #everydaybetter**

Take over a key role as a **Service Quality Team Lead **in** **the** Quality of Service **department, and be a part of this exciting adventure of **never-ending growth** and success.

**What we expect from you**:

- Supervise and lead a team of home service trainers, quality executives, and specialists
- Foster a culture of continuous improvement and high-quality service delivery
- Provide mentorship, guidance, and professional development opportunities for team members
- Develop and implement quality assurance processes for home service operations
- Conduct regular audits and assessments to ensure compliance with established standards
- Analyze data and metrics to identify trends, areas for improvement, and best practices
- Design and deliver training programs for home service technicians to enhance their technical skills and service delivery
- Collaborate with internal stakeholders to stay updated on product/service changes and incorporate them into training modules
- Possess a deep understanding of technical aspects related to home services to effectively evaluate and enhance service quality
- Stay informed about industry trends and technological advancements that may impact service delivery
- Work closely with cross-functional teams to optimize service processes and workflows
- Identify bottlenecks and inefficiencies, proposing and implementing solutions for continuous improvement
- Utilize data-driven insights to generate regular reports on service quality, identifying key performance indicators and areas for enhancement
- Present findings and recommendations to senior management for strategic decision-making

**What we are looking for**:

- Bachelor's degree in a relevant field; advanced degree or certifications are a plus
- Proven experience in a leadership role within a home service startup or similar industry
- In-depth knowledge of technical aspects related to home services
- Strong analytical and problem-solving skills with a keen attention to detail
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic startup environment

**PERKS OF BEING A PART of JUSTLIFE**

Nothing would replace the start-up spirit, working with an **evolving culture** and **fulfilling workplace** And, we offer you benefits like:
**We care about you**
- Flexible working hours and remote working arrangements depending on the job.
- One-day extra vacation on your birthday with our JustHoliday
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.

**We improve you**
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.

**We recognize you**
- Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.

**About Us**:
At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be the best versions of themselves.

Join the tribe and let’s become **#everydaybetter**, together

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