Service and Breakdown Supervisor

6 months ago


Dubai, United Arab Emirates Quality Equipment Rental Full time

**Summary**:
**Key responsibilities**:
Daily duties may include the following activities:

- Planning and effecting predictive and preventive maintenance schedules for various equipment to increase machine uptime and reliability.
- Forecast and order spare parts/service consumable for stock replenishment.
- Lead a team of service technicians, providing guidance, support, and direction to ensure high-quality service delivery.
- Coordinate and manage the breakdown response and repair process, ensuring rapid and efficient resolution.
- Build and maintain strong customer relationships, addressing any concerns or issues promptly to ensure customer satisfaction.
- Collaborate with the operations team to ensure optimal resource allocation, adequate staffing levels, and efficient scheduling of service visits.
- Ensure that all service activities adhere to safety regulations and compliance standards.
- Maintain accurate records of service requests, breakdowns, repairs, and any other relevant documentation. Generate reports on team performance, KPIs, and customer satisfaction.
- Identify areas for process improvement, develop and implement best practices, and contribute to ongoing training and development initiatives.
- Control the rental fleet threshold value through tracking System.

**Qualifications**:

- Managed and lead a team of 15-20 Technicians in allocating their workload.
- Monitor and improve field KPI’s and efficiency.
- Ability to write technical reports and enter the data in the system.
- Able to identify parts of heavy equipment from manuals, SIS and different sources.
- At least 5 years’ recent experience in the automotive/heavy equipment dealership as Workshop Supervisor, Controller or Foreman with valid UAE Driving license

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you currently available in UAE?

**Education**:

- Bachelor's (preferred)

**Experience**:

- relevant: 3 years (preferred)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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