Service and Breakdown Supervisor
6 months ago
**Summary**:
**Key responsibilities**:
Daily duties may include the following activities:
- Planning and effecting predictive and preventive maintenance schedules for various equipment to increase machine uptime and reliability.
- Forecast and order spare parts/service consumable for stock replenishment.
- Lead a team of service technicians, providing guidance, support, and direction to ensure high-quality service delivery.
- Coordinate and manage the breakdown response and repair process, ensuring rapid and efficient resolution.
- Build and maintain strong customer relationships, addressing any concerns or issues promptly to ensure customer satisfaction.
- Collaborate with the operations team to ensure optimal resource allocation, adequate staffing levels, and efficient scheduling of service visits.
- Ensure that all service activities adhere to safety regulations and compliance standards.
- Maintain accurate records of service requests, breakdowns, repairs, and any other relevant documentation. Generate reports on team performance, KPIs, and customer satisfaction.
- Identify areas for process improvement, develop and implement best practices, and contribute to ongoing training and development initiatives.
- Control the rental fleet threshold value through tracking System.
**Qualifications**:
- Managed and lead a team of 15-20 Technicians in allocating their workload.
- Monitor and improve field KPI’s and efficiency.
- Ability to write technical reports and enter the data in the system.
- Able to identify parts of heavy equipment from manuals, SIS and different sources.
- At least 5 years’ recent experience in the automotive/heavy equipment dealership as Workshop Supervisor, Controller or Foreman with valid UAE Driving license
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you currently available in UAE?
**Education**:
- Bachelor's (preferred)
**Experience**:
- relevant: 3 years (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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