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Customer Service Team Lead
2 months ago
At Padra Clinic, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional customer service and support.
Key Responsibilities:
- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service quality.
- Develop and implement effective training programs to enhance the skills and knowledge of customer service representatives.
- Monitor and analyze customer feedback and complaints to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to ensure seamless communication and coordination.
- Manage and maintain accurate records and reports to track team performance and customer feedback.
Requirements:
- Minimum 2 years of experience in a customer service leadership role.
- Excellent communication and interpersonal skills.
- Strong leadership and coaching abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.