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Customer Service Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Padra Clinic Full time
Job Title: Customer Service Team Lead

At Padra Clinic, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional customer service and support.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service quality.
  • Develop and implement effective training programs to enhance the skills and knowledge of customer service representatives.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Manage and maintain accurate records and reports to track team performance and customer feedback.

Requirements:

  • Minimum 2 years of experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and coaching abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office and customer service software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.