Area Sales Manager Parts and Service

3 weeks ago

Dubai, United Arab Emirates Alimak Group Full time

**Job purpose**:
The key purpose of this role is to increase revenue, profitability, and sustainability within the Alimak Industrial and Construction Division through effective and efficient support of the Sales Distributers and Rental Partners Aftersales needs including Service Delivery, Spare Parts, Training, Application Engineering, Installation and Technical Support.

This role is responsible for all aspects of operational support, project management, asset management, after-sales business development, order growth and account management. The role will require you to work closely with the factory Product Management and Service Delivery team.

Reports to: Area Sales Manager Industrial Division (MEAF) with a dotted line to Area Sales Manager Construction Division (MEAF)

**Profile & Attributes**:
The Area Sales Manager Parts and Service will have the following responsibilities and accountabilities:

- Working closely with the regional IND / CON Area Sales Managers (ASM) in providing Service Support, Technical Support, Project Management, Spare Parts, Training etc for all customers across the Assigned Region.
- Actively Sell and Grow Service Delivery inc. Aftersales Parts, Service, Training and Technical Support across the install base and Assigned Region.
- Attending pre-bid and job site meetings to provide support and guidance on defining the best vertical transportation solution with our customers.
- Assist customers and dealer network across the Assigned Region developing their team’s operational and technical competence.
- Assist customers and dealer network in providing technical support.
- Work closely with the ASM in managing distributor / dealer third party sales channels in the region.
- Promote and transfer technical knowledge of Alimak’s products to end users and fleet owners and dealers to create a better understanding of the technical requirements and solutions available.
- Promote and transfer knowledge of the applicable SHE standards, legislation and codes relating to the full products Alimak supply.
- Promote and transfer knowledge of best-in-class installation and maintenance procedures and methods.
- Promote and transfer knowledge of surveying a job site / project to define create the best operational and efficient access needs.
- Promote and transfer knowledge though Training using trade associations such as IPAF (best in class) where there is no localized trade bodies representing the industry.
- Support the ASM Interpret equipment specifications and prepare bid packages, including proposals and pricing for each bid according to established procedures, including obtaining subcontractor quotes as required.
- Maintain accurate CRM Salesforce data for Aftersales Sales opportunities including keeping all opportunities, leads, accounts and contacts etc. up to date.
- Assist in execution of ongoing contracts and provide technical support to customers and distributors within the region as required.
- Assist in preparing yearly budgets and forecasts as required.
- Safeguard and maintain the confidentiality of Alimak’s Technical, Commercial, Business Plans and any other internal information.

**Key tasks**:

- Manage Service Delivery After Sales Channels
- Travel and provide technical support.
- Ensure partners / distributers use Alimak Genuine Spares
- Monitor and manage install base.
- Assist partners with Project Management
- Deliver Training and enhance Operational and Technical competency across the region
- Manage Technical Support requests
- Act as a single point contact to customer for Parts & Service, Operational and Technical Support needs
- Reads Requests for Proposals and develops sales proposal offers
- Grow parts and service revenue
- Develop Parts & Service offering across the region.
- Grow and build After Sales Parts & Service revenue.
- Build trust and loyalty.
- Sell Alimak value over competitors - get higher prices than little competitors for our value
- **Customer Orientation**:

- Assure professional appearance and customer approach is always professional and responsive.
- Make our customer want to do business with us again
- **Competencies & Qualifications**:

- Bachelor’s degree in mechanical / construction related or technical discipline, or equivalent work experience.
- Expected Travel will depend on demand and market performance - expected to be c50%.
- Customer orientation
- Outgoing, sales oriented in nature.
- Highly organized and hands on mentality
- Ability to work under pressure, while maintaining accuracy of work and meeting tight deadlines; adjusting hours when required.
- Skilled in Salesforce CRM
- Engineering background and elevator and building codes / standards knowledge.
- Ability to read and interpret blueprints / drawings for best product selection and location.
- Knowledge of rack & pinion vertical transportation construction and or industrial products
- Instructor Competency would be beneficial.
- Technically proficient in electrical and mech

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