Trainee Customer Care Associate
2 weeks ago
**UAE national with FB**
- **Organization Unit Purpose**
The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
- **Job Purpose**
To answer phones to respond to general customer inquiries, requests and complaints. Project a professional company image through phone interaction.**Responsibilities**:
- Answer calls professionally.
- Respond to customer inquiries with regards to banking products and services.
- Research required information using available resources.
- Handle and resolve customer Internet Banking inquiries and general complaints
- Complete call logs
- Route service requests to appropriate departments
- Capture every mandatory information with accuracy while raising service requests
- Provide customers with product and service information and route calls to appropriate resources
- Provide precise and accurate information to customers
- Follow up with customer calls where necessary
- Adherence to standard work procedures while handling customer calls
- Comply to information security and data privacy policies
- **Person Specifications**
- Skills / Work Experience
- Knowledge of CRM systems (preferred)
- Basic Knowledge of Ms Office
- Telephone etiquette
- Excellent communication skills (written & verbal) The ability to multi-task
- The ability to work under stress
- Excellent interpersonal skills
- Basic Problem Solving Skills
- Basic Negotiation Skills
- Excellent typing skills
- Customer handling skills
- Thinking out of the box (Skills)
- U.A.E national: Entry Level
- Competencies
- Customer Service
- Performance Management
- Problem Solving
- Team Working
- Personal Effectiveness
Education and any other certification
U.A.E National: High School/Bachelor’s degree
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