Service Manager

3 months ago


Dubai, United Arab Emirates Al Rostamani Trading Company Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

**Job Purpose**:
Responsible for leading and overall management of Service Department (Workshop and Reception) by monitoring staff, driving sales performance, executing marketing initiatives/campaigns and optimizing utilization of market potential to maximize business revenue and achieve profits while ensuring high level of customer satisfaction at every step.
The job holder is responsible for communication with manufacturer principals, and also assumes Profit & Loss responsibility for the department ensuring targets and objectives are achieved.

**Responsibilities**:
**Strategic**
- Actively participates in the development of annual Service Department business plan and strategy in line with the After Sales Department strategy. Sets and agrees on individual business targets in order to meet the annual business plans and targets as set by the After Sales Department.
- Ensures proper communication flow between Service Reception and Workshop regarding repairs, warranty claims, work in progress etc. in order to minimize customer complaints/disputes and maximize customer satisfaction.
- Maximizes department’s profitability through sale of service contracts, labour hours, parts and associated products through workshop.

Process/Operational
- Assigning monthly revenue / upsell target to workshop in-charge to monitor their performance regularly.
- Monitor repeat repairs and initiate corrective actions to improve CSI.
- Monitors the charge out rates of the services as per policy to ensure adherence to discount policy.
- Carry out periodic audits at all branches to ensure the operations are in line with the standard operating procedures and policy.
- Manage all reception activities & ensure agility & responsiveness of the reception team towards customer needs.
- Monitor availability of the spares & other consumables, & coordinate with Parts Manager on the parts delivery schedule.
- Resolve escalated customer complaints and implement corrective actions to avoid recurrence.
- Carry out and time and motion studies to optimize profitability.
- Oversee regulatory requirements by the authorities at the branches to ensure compliance.
- Manage legal matters in consumer court pertaining to product quality issues.
- Ensure warranty claim submission / reimbursements are in line with warranty policy.
- Ensure field technical reports are generated and submitted as and when required for product improvement.
- Liaison with insurance companies for business development.
- Review and control branch purchases to ensure profitability.

Customer Satisfaction
- Reviews Customer Satisfaction scores, analyzes, understands root causes and develops action plans ensuring performance improvement and increased customer satisfaction.
- Plans, controls and monitors processes in customer service areas. Ensures implementation of plans to improve efficiency and enhance customer satisfaction

Quality
- Facilitate the conduct of internal/external quality audits, group internal audits & Customer Satisfaction Survey as per the schedule.
- Initiate prompt actions on the Non Conformance Reports (NCRs) of the audits and close all NCRs in the shortest possible time

Compliance
- Implements quality control procedures to ensure that the required quality levels are met or exceeded.
- Ensures compliance to the policies, procedures, processes, authority matrix, dealer management system and various quality standards set by the Group, ARTC and SMC & MSIL

Accounts
- Compile all accounting activities. Responsible for outstanding warranty and Recall Reimbursement.

Projects
- Ensure timely completion of the annual projects as identified in the departmental scorecard by actively coordinating with concerned people
- Monitor all service processes and identify opportunities to improve the same and plan appropriate initiatives to implement the improvements.
- Update Standard Operating Procedures (SOPs)


  • Customer Service

    6 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...

  • Relationship Officer

    6 months ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...

  • Sales /service Advisor

    6 months ago


    Dubai, United Arab Emirates SMART TOUCH AUTO SERVICE Full time

    We are looking for Automobile Sales/Service Advisor (MALE&FEMALE) who has Experience in the Automotive Industry with excellent communication skills and professional experience in dealing with customers. May experienced in handling luxury and supercars. Job Responsibilities: Good Knowledge, Automobiles BODY JOB AND CAR CARE. Determine customers need and...


  • Dubai, United Arab Emirates Best Solution corporate service Full time

    Job Title: Client relationship Executive with PRO Experience Location: Dubai **Job Description**: We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their...

  • Car Care Manager

    6 months ago


    Dubai, United Arab Emirates smart service station Full time

    **Position Overview**: **Responsibilities**: Team Leadership: Manage a team of automotive technicians, service advisors, and support staff. Provide guidance, training, and mentorship to ensure the team delivers efficient and high-quality services. Operational Management: Oversee the day-to-day operations of the car care facility, including scheduling...

  • Manager

    6 months ago


    Dubai, United Arab Emirates Coco Prime Cleaning Service Full time

    **About Coco Prime Cleaning Service**: Coco Prime Cleaning Service is an eco-friendly cleaning company dedicated to providing top-quality cleaning outcomes. As we continue to grow, we are seeking a dynamic and experienced Cleaning Service Manager to lead our team and uphold the high standards of Coco Prime. As a manager at Coco Prime Cleaning Service, you...


  • Dubai, United Arab Emirates Best Solution corporate service Full time

    **Job Title: Client relationship Executive with PRO Experience** **Location: Dubai** We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction...


  • Dubai, United Arab Emirates Best Solution corporate service Full time

    **Job Title: Client relationship Executive with PRO Experience** **Location: Dubai** We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction...


  • Dubai, United Arab Emirates Best Solution corporate service Full time

    **Job Title: Client relationship Executive with PRO Experience** **Location: Dubai** We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction...

  • Sales Account Manager

    4 months ago


    Dubai, United Arab Emirates Polaris Corporate Service Full time

    **About Polaris Corporate Services**: Polaris Corporate Services is a leading provider of comprehensive corporate services, offering tailored solutions to businesses of all sizes. Our services include company formation, legal and compliance support, accounting, and administrative services. We are dedicated to helping businesses navigate complex regulatory...


  • Dubai, United Arab Emirates Al Rostamani Auto Service Center LLC Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...


  • Dubai, United Arab Emirates Best Solution corporate service Full time

    **Job Title: Client relationship Executive with PRO Experience** **Location: Dubai** We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction...

  • Office Manager

    5 months ago


    Dubai, United Arab Emirates Polaris Corporate Service Full time

    An expanding investment firm is seeking an experienced Office Manager to manage their Dubai office. The Office Manager provides comprehensive and confidential administrative support and coordination to the Centre Manager and border team to ensure the smooth and efficient operation of the day-to-day administration including but not limited to operations,...


  • Dubai, United Arab Emirates Bosch Diesel Service- Al Salehi Full time

    2. Obtain complete customer information and update the system database or ERP. 3. Coordinate with assigned Sales Executives as per customer account. 4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required. 5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs. 6. Identify part...


  • Dubai, United Arab Emirates Almandoos Cleaning Service Full time

    **Team Leadership & Supervision**: - Manage housekeeping staff, including housekeepers, supervisors, - Provide training and guidance to ensure staff understands and follows cleaning protocols and safety standards. - Conduct performance reviews and provide feedback, motivation, and support to the team. - Develop work schedules and assign tasks efficiently. -...

  • Sales Representative

    6 months ago


    Dubai, United Arab Emirates Biz Advisor Corporate Service Provider Full time

    **Responsibilities**: - Identify and prospect potential clients, including corporations, startups, entrepreneurs, and individuals, who require business incorporation, visa processing, and related services. - Conduct comprehensive needs assessments to understand clients' requirements and tailor solutions to meet their specific needs. - Build and maintain...

  • Sales Manager

    3 months ago


    Dubai, United Arab Emirates Euro Link Visa Service Full time

    This is a full-time on-site role for a Sales Manager for Euro Link Visa Services. The Sales Manager will be responsible for managing day-to-day operations, ensuring exceptional customer satisfaction, communication with clients, and overseeing customer service. The Sales Manager will be expected to manage teams of sales and adhere to the company's goals and...