Technical Account Manager
4 days ago
CyberArrow is investing significant resources to deliver successful revenue increase across its SaaS Offering business line. Technical Account Manager have a critical role in providing high quality customer retention and engagement.
**Responsibilities**
- Onboarding the new customers and creating a success plan for customer lifecycle.
- Setup single-sign-on and other technical Integrations during client onboarding.
- Support the Business Development Team in closing technical sales calls
- Maintain relationships with current clients.
- Be the customer's voice in CyberArrow to ensure they get maximum value from upcoming product features.
- Promote customer loyalty.
- Meet set monthly KPIs and quotas.
- Act as a customer advocate.
- Analyze and evaluate customer needs to internal team.
- Educate and train junior staff and interns.
- Any other duties as directed by your line manager.
**We are looking for someone with**
- A great sense of humor.
- Belief in our core product offerings.
- Excellent soft skills, highly organized and able to multi-task.
- High computer literacy and knowledge regarding SSO and oAuth integrations.
- Self-driven and proactive nature.
- Passion for the idea of knowledge sharing for the masses.
- Knowledge of customer success and/or technical sales processes.
- Passionate for service and active listener.
- Coachable and open to new ideas.
**Must-haves**
- Minimum 2years experience in a customer success or account management role.
- Excellent presentation skills.
- University degree (within Business, Economics, Information Technology orEngineering).
- Proven track record of hitting set KPIs.
**Nice-to-haves**
- Previous experience of delivering information security strategy demonstrations to C-Level individuals/decision makers.
- Experience within the GRC field and/or SaaS offerings.
- Knowledge of the GRC market
- Graduated from one of the top 100universities in the world
**Key Outcomes & Metrics**
- Team and company progress is measured in monthly OKRs.
- Customer satisfaction metrics.
**What you’ll get**
**Perks**
- Outcome based work environment.
- A competitive compensation.
**Culture**
- Ability to implement your ideas-fail fast, learn faster.
- A culture that empowers you everyday to take ownership.
**Workplace**
- 100% remote work. You only need to have a laptop and active internet connection to join CyberArrow.
- An opportunity to join the founding team of a hyper growth rocket-ship.
- Work with founders who are the only official UAE Delegates in the Global ISO working group being responsible for writing global cyber security standards.
- Culturally diverse team from multiple countries yet focused towards one mutual goal.
- An environment that encourages quick learning and based exponential growth.
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