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Technical Account Manager
1 week ago
Dubai, UAE Department
Customer Success Job Role
Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization
What you'll be responsible for?
Partner with customers’ stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.
Develop an understanding and knowledge of customer’s products implementation and evangelize capabilities of Karix across all product lines
Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.
Manage escalated customer complaints and their major incidents.
Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.
Deliver business value and innovation to a customer’s business by understanding customer’s key business challenges and potential for growth.
Proactively communicate technical product changes and other relevant updates.
Qualification and other skills
Engineering Graduate in Computer Science or Electronics
Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
Takes initiative and accountability
Team Player and actively engage and contribute in the team
Ability to manage timelines effectively
Must have attention to detail
Flexible to work in 24x7 environment
Excellent communication in English (written & verbal) and interpersonal skills
What you'd have?
Graduate Engineer with PG in Marketing, Communications, ComputerScience or Electronics.
3-4 years of experience in customer success / support / technical account management preferably from Telecom, IT industry
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities. Ability to influence C Level executives.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Why join us?
**We thought you would never ask We offer all the usual stuff**: competitive salary, flexible working hours, challenging product culture but the real perks are:
Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
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