Area Development Representative

2 weeks ago


Dubai, United Arab Emirates Emirates Refreshments Full time

**1- Implementing Policies and Procedures**
- Implement a system to ensure all market queries are addressed, handled and maintained well in full - from open to close.
- Implement policies and procedures to control and protect company assets related to sales dept. (coolers, vehicles etc.)
**2*- **Maintaining the Customer Database, Reporting and Following-Up*
- Make sure that sales dept. asset database is accurate and up to date.
- Draft and Report - Daily reporting of severe cases, assets misuse by internal and external customers.
- Supply information maintenance issues based on market feedback and provide solutions to streamlining productivity and increasing service excellence in the market.
- Suggest changes to customer complaint / queries to meet new market and system needs as they arise
- Provide briefing and follow up systems to aid operators in screening and managing premiums and redemptions
- Conduct customer satisfaction surveys, capture the data & provide reports to the line manager.
**Training and Developing**
- Train and coaching salesmen on truck handling and proper use
- Train Salesmen on customer services
**Conducting Daily Operating Duties**
- Preparing and managing Route Journey plan
- Opening new accounts and maintaining the existing customers
- Troubleshoot customer queries and complaints
- Following up with the salesmen

**Job Types**: Full-time, Permanent

**Experience**:

- Area Development Representative in FMCG Industry: 3 years (preferred)
License/Certification:

- UAE Driving License (preferred)



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