Head Concierge

4 days ago


Dubai, United Arab Emirates Baroque Group Full time

**Job Responsibilities are**:

- Manage the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner
- Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services.
- Personify the best elements of the role and through leadership and direction to set the standards expected.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
- Identify customer needs and consistently meet these expectations, delivering an extraordinary experience for all customers
- Take ownership of client requests and ensuring that they are followed through to successful completion in a timely manner
- Keep track of frequent clients and create a tailored experience based on their personal needs
- Must be well aware with luxury brands and items, restaurants, tourist spots, and boutique hotels worldwide
- Provide information on facilities and services, events and attractions and tours
- Act as the point of reference for clients who need assistance or information and attend to their requests and requirements
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theater tickets, restaurants, doctors, flight bookings, among others

**Qualifications & Experience Required**:

- Minimum of 3 years experience as Head of Concierge; in customer service or relevant role
- Previous experience as a virtual assistant
- Must be knowledgeable with top luxury destinations, hotels, and restaurants
- Good communication skills and customer service skills
- Strong knowledge of the community, area, and region is necessary
- Excellent knowledge of local attractions and establishments
- Problem-solving, organization and time management, and supervision skills
- Advanced written and verbal communication skills
- Polite, friendly, and self-assured attitude
- Skills in multitasking and good time-management
- Strong knowledge on luxury items, lifestyle, fine dining restaurants, and activities worldwide

**Salary**: AED10,374.55 - AED20,598.05 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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