Concierge Supervisor

2 weeks ago

Dubai, United Arab Emirates Banyan Tree Full time

Summary

JobDescription

A ConciergeSupervisor plays a vital role in ensuring the success of aguest's stay by creating memorable experiences and lastingimpressions. This role requires a genuine affinity for people and acollaborative approach to working with guests and fellow teammembers. Through a proactive and intuitive service style, theConcierge anticipates, aligns, and delights guests, exceeding theirexpectations at every opportunity.

Withextensive knowledge of Dubai's Food & Beveragescene, hotel amenities, and local attractions, the Concierge teamenhances guest experiences by providing personalizedrecommendations and tailored itineraries. The Concierge Supervisorworks closely with guests to curate detailed service options,arrange tours and transportation, and fulfil a wide range ofbooking needs before and after theirstay.

Responsibilities

  • Lead and guide the concierge team todeliver outstanding service.
  • Lead and mentorthe concierge team to deliver exceptional service, fostering aculture of excellence.
  • Support associates inall areas, ensuring they provide top-notch customerservice.
  • Guide the concierge team to achieveguest satisfaction goals effectively.
  • Enhanceguest experience through guest arrival experience & VIPguest recognition plans.
  • Exemplify exceptionalhospitality, inspiring the team to excel in guestinteractions.
  • Manage front drive operations,assisting valet, bellman, and doorman asrequired.
  • Evaluate staffing levels for optimalguest service and operationalefficiency.
  • Maintain upkeep of luggage roomsand hotel assets to ensure a seamlessexperience.
  • Be visible during peak times inpublic areas, attending to guest needspromptly.
  • Review guest feedback withassociates, fostering appreciation and facilitatinggrowth.
  • Lead training sessions to refine guestinteractions and improve servicequality.
  • Assist with additional duties asassigned by Head Concierge and SeniorManagement.
  • Provide comprehensive informationabout hotel services, local attractions, dining options, and moreto guests.
  • Promote the hotel's Food andBeverage outlets and maintain lobby cleanliness andorderliness.
  • Coordinate guest paging and ensureaccuracy of hotel informationdirectory.
  • Prepare efficient work schedules forconcierge, doorman, and bell services based on occupancyforecasts.
  • Ensure staff appearance,punctuality, and performance meet highstandards.
  • Handle guest issues promptly,liaising with department heads or executive management asneeded.
  • Supervise the Concierge team to ensurethey offer excellent service and assistance toguests.
  • Assist guests with mail, messages,inquiries, and arrangements during theirstay.
  • Balance operational, administrative, andcolleague needs effectively.
  • Provideinformative and helpful assistance regarding hotel facilities toguests.
  • Adhere to department policies,procedures, and service standards at all times.

Qualifications

Experience/Certificates/Education

  • Proven international experience as aSenior Concierge / Concierge Supervisor or similar role, preferablyin a large, fast-paced luxury hospitalitysetting.
  • Exceptional guest service skills,polished presentation, and effective verbal and writtencommunication abilities.
  • Guest-orientedmindset, vibrant personality, and a passion for assistingothers.
  • Fluency in English (both verbal andwritten); proficiency in additional languages like Russian, Arabic,or French is advantageous.
  • Ability to multitaskin a dynamic, fast-paced environment and adapt to changingpriorities.
  • Flexibility in working hours, withthe capacity to work independently or with minimalsupervision.
  • Strong analytical andproblem-solving skills, enabling sounddecision-making.
  • Proficiency in MicrosoftWindows and MS Office suite, including Excel, Word, PowerPoint, andOutlook.
  • Physical stamina for standing andwalking extensively during shifts.
  • Familiaritywith Opera software and Front Office computersystems.
  • Proven track record in a global workenvironment, demonstrating adaptability and culturalsensitivity.
  • Excellent organizational abilitiesand the capacity to lead, motivate, and develop a teameffectively

  • Concierge Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Ejadah Asset Management Full time

    Urgent requirement for concierge supervisor position. Must have 3 - 5 years of experience in concierge in hospitality industry. **Salary**: AED 3000 - AED 3200 Location: Dubai, UAE **Salary**: AED3,000.00 - AED3,200.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work...

  • Concierge Supervisor

    6 days ago

    Dubai, Dubai, United Arab Emirates Ejadah Asset Management Full time

    Urgent requirement for concierge supervisor position. Must have - 5 years of experience in concierge in hospitality industry.Salary: AED AED 3200Location: Dubai, UAESalary: AED3, AED3,200.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (required)Experience:- concierge supervisor: 3 years...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23016735 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **JOB SUMMARY** Assist in...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates BANYAN TREE Full time

    **Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Banyan Tree Full time

    SummaryJob DescriptionA Concierge Supervisor plays a vital role in ensuring the success of a guest's stay by creating memorable experiences and lasting impressions. This role requires a genuine affinity for people and a collaborative approach to working with guests and fellow team members. Through a proactive and intuitive service style, the Concierge...

  • Concierge Supervisor

    5 days ago

    Dubai, United Arab Emirates Strive Services Group Full time

    As a Concierge Supervisor, you will oversee the concierge operations across multiple projects or locations, ensuring consistency, quality, and excellence in service delivery. Your role will involve managing a team of concierge team leaders, providing leadership, guidance, and support to ensure the successful execution of concierge services. - Lead and manage...

  • Concierge Supervisor

    4 weeks ago

    dubai, United Arab Emirates AccorHotel Full time

    Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, includingthe...

  • Concierge Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Strive Services Group Full time

    As a Concierge Supervisor, you will oversee the concierge operations across multiple projects or locations, ensuring consistency, quality, and excellence in service delivery. Your role will involve managing a team of concierge team leaders, providing leadership, guidance, and support to ensure the successful execution of concierge services. Lead and manage a...

  • Concierge Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, includingthe...

  • Concierge Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Banyan Tree Full time

    SummaryJobDescriptionA ConciergeSupervisor plays a vital role in ensuring the success of aguest's stay by creating memorable experiences and lastingimpressions. This role requires a genuine affinity for people and acollaborative approach to working with guests and fellow teammembers. Through a proactive and intuitive service style, theConcierge anticipates,...

  • Concierge Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Holiday Inn Full time

    **CONCIERGE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....

  • Concierge Supervisor

    7 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Concierge Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Ejadah Asset Management Full time

    Urgent requirement for Concierge Supervisor position. Arabic speaker preferred. Must have 3 - 5 years of experience in hospitality industry. **Salary**: AED 4000 - AED 5000 Location: Dubai, UAE **Salary**: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work...

  • Concierge Supervisor

    6 days ago

    Dubai, Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.Ensuring that all guest inquiries and requests are handled promptly and...

  • Concierge Supervisor

    2 months ago

    Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.Ensuring that all guest inquiries and requests are handled promptly and...

  • Concierge

    2 weeks ago

    Dubai, United Arab Emirates Group L Full time

    **Purpose of Role**: To provide a coordinated, professional and customer friendly interface for all building and service-related issues to residents, owners, clients and visitors. To engage/ greet customers, clients and public in a confident and polite manner always **Authorities and Responsibilities**: - Provide a welcoming coordinated function to meet...

  • Concierge - Female

    3 weeks ago

    Dubai, United Arab Emirates Inaya Facilities Management Services Full time

    1 - 2 years of experience in concierge Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on building policies, community rules and the timings and locations...

  • Concierge Supervisor at Intercontinental Residences

    4 weeks ago

    Dubai, United Arab Emirates InterContinental Full time

    Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®) InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the...

  • Concierge Supervisor at Intercontinental Residences

    3 hours ago

    Dubai, United Arab Emirates InterContinental Full time

    Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®) InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the...

  • Concierge

    4 weeks ago

    Dubai, United Arab Emirates Inaya Facilities Management Services LLC Full time

    Provide a welcoming coordinated function to meet and greet residents, visitors and service providers - Coordinate access control with security - Awareness and understanding of safe evacuation procedures to minimize security risks - Provide information on building policies, community rules and the timings and locations of the building facilities - Provide...