Head Concierge

1 week ago


Dubai, Dubai, United Arab Emirates Baroque Group Full time

Job Responsibilities are:

  • Manage the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner
  • Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services.
  • Personify the best elements of the role and through leadership and direction to set the standards expected.
  • Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
  • Identify customer needs and consistently meet these expectations, delivering an extraordinary experience for all customers
  • Take ownership of client requests and ensuring that they are followed through to successful completion in a timely manner
  • Keep track of frequent clients and create a tailored experience based on their personal needs
  • Must be well aware with luxury brands and items, restaurants, tourist spots, and boutique hotels worldwide
  • Provide information on facilities and services, events and attractions and tours
  • Act as the point of reference for clients who need assistance or information and attend to their requests and requirements
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theater tickets, restaurants, doctors, flight bookings, among others

Qualifications & Experience Required:

  • Minimum of 3 years experience as Head of Concierge; in customer service or relevant role
  • Previous experience as a virtual assistant
  • Must be knowledgeable with top luxury destinations, hotels, and restaurants
  • Good communication skills and customer service skills
  • Strong knowledge of the community, area, and region is necessary
  • Excellent knowledge of local attractions and establishments
  • Problemsolving, organization and time management, and supervision skills
  • Advanced written and verbal communication skills
  • Polite, friendly, and selfassured attitude
  • Skills in multitasking and good timemanagement
  • Strong knowledge on luxury items, lifestyle, fine dining restaurants, and activities worldwide

Salary:
AED10, AED20,598.05 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

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