Chief Concierge

• Supervises and directs Concierge,Bell Desk activities and Bell Staff as well as Doormen, ValetParking and airport transportationrequirements
• Responsible for sorting anddistributing guests’ and administrativemail
• Provides information pertaining to allhotel services, local places of interests, restaurants, doctors,sightseeing tours and any other information likely to be of theinterest to guests
• Recommends first andforemost the hotel’s own Food and Beverage outlets beforeoutside restaurants, with full knowledge of the outlets (e.g.cuisine, operating times, etc.)
• Ensures thelobby is always kept in an orderly fashion and that ashtrays arekept clean
• Coordinates the paging of guests inthe lobby and Food & Beverageoutlets
• Maintains the hotel informationdirectory (function board) and ensures that the information iscurrent and accurate at all times
• Preparesefficient work and vacation schedule for Concierge, Doorman andBell Services, taking into consideration project occupancy andforecasts and large group movements
• Ensuresthat all Concierge, Doormen, Valet and Bell staff are neat, cleanand punctual at all times and that they perform the task assignedto them promptly and efficiently
• Handleproblems associated with guests and liaise with department heads orexecutive management in the absence of the Director ofRooms
• Works with Director of Rooms in preparingthe department’s budget; controls and monitorsdepartmental costs on an ongoing basis to ensure performanceagainst budget
  

Qualifications

PERSONALATTRIBUTES

• Good English language verbalcommunication skills
• Strong leadership andteamwork skills
• Solid interpersonal skills;able to ascertain and effectively address guest/employeeneeds
• Ability to promote positive relationswith hotel residents and patrons
• Ability toexercise good judgment with difficultguests
• Understanding and ability to work in amulti-cultural environment
• Ability to work withconstant interruptions with a high degree ofprofessionalism
• Ability to prioritize andorganize work assignments; delegatework