Guest Service Agent

3 months ago


Dubai, United Arab Emirates Park Regis Hotel Business Bay Full time

Park Regis Business Bay Hotel is nestled in the heart of Dubai's vibrant Business Bay district. We pride ourselves on delivering exceptional service and providing unforgettable experiences to our guests. As part of our commitment to excellence, we are seeking a dynamic and multi-talented individual to join our team as Guest Service Agent (Male Arabic - Russian Speaker Preferred).

**Key Responsibilities**:

- Warmly welcome guests upon arrival and provide personalized assistance throughout their stay.
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and attention to detail.
- Respond promptly to guest inquiries and requests, providing accurate information and solutions to enhance their experience.
- Coordinate with other departments to fulfill guest needs and resolve any issues that may arise.
- Maintain a professional and courteous demeanor at all times, reflecting the values of our establishment.

**Requirements**:

- Fluent in Arabic, Russain and English, with excellent verbal and written communication skills.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong interpersonal skills and the ability to interact effectively with guests from diverse backgrounds.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Positive attitude, team player mentality, and a genuine passion for delivering exceptional service.

**Qualifications**:
High school diploma or Equivalent with training certification within the hospitality, customer service, or related fields.

**Monthly Salary and Benefits**:

- AED 2,500 - AED 3,000 (all-inclusive)
- Health Insurance
- Duty Meals
- Free Laundry Service for uniform
- Discount on Food & Beverage Outlets
- Air Fare Assistance after successful completion of employment contract

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

- Have you worked in the Hotel Industry?
- Are you comfortable working different shifts, nights, weekends, and holidays?
- Are you familiar with IDS software?

Application Deadline: 15/09/2024


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