Cce (Call Centre Background) - Healthcare

4 months ago


Dubai, United Arab Emirates Talent Shark Full time

**Call Centre (Healthcare ) - 1-3 Years**
- Help Clinic to increase sales and revenue.
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Creating testing orders for patients and faxing or mailing as per patient request.
- Faxing medical records to facilities authorized to receive patient information.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
- Other duties as assigned.

Pay: AED2,500.00 - AED3,000.00 per month



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