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Call Center Representative/ Healthcare Background
4 weeks ago
**Patient Support and Assistance**:
- Answer incoming calls from patients seeking information about healthcare services, appointments, prescriptions, and medical conditions.
- Provide guidance and assistance to patients in navigating healthcare systems, including finding healthcare providers, scheduling appointments, and accessing medical records.
- **Healthcare Information and Education**:
- Offer accurate and relevant information to patients regarding medical conditions, treatment options, medications, and preventive care measures.
- Educate patients about healthcare resources, services, and programs available to them, including insurance coverage and financial assistance options.
- **Appointment Scheduling and Follow-Up**:
- Assist patients in scheduling, rescheduling, or canceling appointments with healthcare providers, clinics, or medical facilities.
- Conduct follow-up calls to remind patients of upcoming appointments, provide preparation instructions, and address any questions or concerns.
- **Medical Records Management**:
- Handle requests from patients for access to their medical records, ensuring compliance with privacy and confidentiality regulations such as HIPAA (Health Insurance Portability and Accountability Act).
- Assist patients in updating personal information, medical history, and insurance details in their electronic health records (EHR) or patient management systems.
- **Insurance and Billing Support**:
- Address inquiries from patients regarding insurance coverage, claims processing, billing statements, and payment options.
- Provide clarification on insurance policies, coverage limitations, and out-of-pocket expenses, and assist patients in resolving billing disputes or discrepancies.
- **Clinical Support and Triage**:
- Perform basic clinical assessments over the phone, such as evaluating symptoms, assessing urgency, and providing appropriate advice or recommendations for further care.
- Follow established protocols for triaging calls and referring patients to healthcare providers or emergency services as needed.
- **Customer Service and Complaint Resolution**:Handle inquiries, complaints, and feedback from patients, caregivers, and family members with professionalism, empathy, and patience.
- Work to resolve issues promptly and escalate complex or urgent matters to appropriate channels for resolution.
- **Documentation and Reporting**:Maintain accurate and detailed records of all interactions with patients, including call logs, notes, and outcomes.
- Generate reports on call volumes, response times, and service quality metrics to monitor performance and identify areas for improvement.
- **Continuous Learning and Development**:
- Stay updated on healthcare policies, regulations, and industry best practices through ongoing training, workshops, and educational resources.
- Enhance communication skills, medical knowledge, and customer service techniques to deliver high-quality support to patients.
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Dubai, Dubai, United Arab Emirates Alleanza Healthcare LLC Full timePatient Support and Assistance: Answer incoming calls from patients seeking information about healthcare services, appointments, prescriptions, and medical conditions. Provide guidance and assistance to patients in navigating healthcare systems, including finding healthcare providers, scheduling appointments, and accessing medical records.- Healthcare...
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