Uae National Guest Relations Officer

2 months ago


Ajman, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:

- To provide full support to all customers visiting Al Futtaim Motors. To be the first point of contact to welcome and identify customers’ needs.

**What you will do**:

- Ensure customers are given the worlds warmest welcome when entering the branch. To guarantee 100% Score in the performance indicators.
- Establish the reason for customer visit and direct to appropriate department ensuring the customer's needs have been met.
- Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
- Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.

**Required skills to be successful**:

- English skills
- Computer skills
- Communication and Interpersonal skills

**About the team**:

- Working in a fast-paced environment and reporting to the Branch Sales Manager.

**What equips you for the role**:

- 1-year customer service experience or experience in a customer facing role.
- High School

Additional Internal Information:

- Reports to: Branch Sales Manager
- Band: E

**Note:

- **

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.



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