![Wyndham Garden Ajman Corniche](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
3 weeks ago
**Job Title**: Guest Service Agent (Russian Speaker)
**Location**: Wyndham Garden Ajman Corniche, Ajman, UAE
**Department**: Front Office
**Reports to**: Front Office Manager
**Job Summary**:
**Key Responsibilities**:
Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle guest check-ins and check-outs efficiently.
Customer Service: Provide excellent service and ensure guest satisfaction by addressing their needs and resolving any issues promptly.
Communication: Assist Russian-speaking guests by providing information about hotel services, amenities, and local attractions in their native language.
Reservations: Manage and process guest reservations, cancellations, and modifications accurately.
Billing and Payments: Handle billing processes, process payments, and ensure accurate charges and credits to guest accounts.
Problem Resolution: Address and resolve guest complaints and concerns, escalating issues to the Front Office Manager when necessary.
Information Sharing: Provide information about hotel facilities, services, and local attractions. Offer concierge services such as arranging transportation and booking tours.
Record Keeping: Maintain accurate records of guest interactions, transactions, and feedback.Team
Collaboration: Work closely with other departments to ensure a seamless guest experience.
Communicate effectively with housekeeping, maintenance, and food and beverage teams.
Multitasking: Handle multiple tasks efficiently in a fast-paced environment.
**Qualifications**:
Language Proficiency: Fluency in Russian and English is mandatory.Experience: Previous experience in a customer service or hospitality role is preferred.
Education: High school diploma or equivalent. A degree or diploma in hospitality management is a plus.
Skills: Excellent communication and interpersonal skills.
Technology: Proficiency in using computer systems.
Availability: Willingness to work flexible hours, including weekends and holidays.
Benefits:Competitive salary Accommodation and meals provided.
Health insurance provided.
**How to Apply**:
Wyndham Garden Ajman Corniche is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Application Question(s):
- Are you able to speak Russian Fluently ?
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