Guest Service Agent

1 month ago


Ajman, United Arab Emirates Wyndham Garden Ajman Corniche Full time

**Job Title**: Guest Service Agent (Russian Speaker)

**Location**: Wyndham Garden Ajman Corniche, Ajman, UAE

**Department**: Front Office

**Reports to**: Front Office Manager

**Job Summary**:
**Key Responsibilities**:
Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle guest check-ins and check-outs efficiently.

Customer Service: Provide excellent service and ensure guest satisfaction by addressing their needs and resolving any issues promptly.

Communication: Assist Russian-speaking guests by providing information about hotel services, amenities, and local attractions in their native language.

Reservations: Manage and process guest reservations, cancellations, and modifications accurately.

Billing and Payments: Handle billing processes, process payments, and ensure accurate charges and credits to guest accounts.

Problem Resolution: Address and resolve guest complaints and concerns, escalating issues to the Front Office Manager when necessary.

Information Sharing: Provide information about hotel facilities, services, and local attractions. Offer concierge services such as arranging transportation and booking tours.

Record Keeping: Maintain accurate records of guest interactions, transactions, and feedback.Team

Collaboration: Work closely with other departments to ensure a seamless guest experience.

Communicate effectively with housekeeping, maintenance, and food and beverage teams.

Multitasking: Handle multiple tasks efficiently in a fast-paced environment.

**Qualifications**:
Language Proficiency: Fluency in Russian and English is mandatory.Experience: Previous experience in a customer service or hospitality role is preferred.

Education: High school diploma or equivalent. A degree or diploma in hospitality management is a plus.

Skills: Excellent communication and interpersonal skills.

Technology: Proficiency in using computer systems.

Availability: Willingness to work flexible hours, including weekends and holidays.

Benefits:Competitive salary Accommodation and meals provided.

Health insurance provided.

**How to Apply**:
Wyndham Garden Ajman Corniche is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Question(s):

- Are you able to speak Russian Fluently ?


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