Guest Service Agent

1 week ago


Ajman, Ajman, United Arab Emirates Wyndham Garden Ajman Corniche Full time

Job Title:
Guest Service Agent (Russian Speaker)

Location:
Wyndham Garden Ajman Corniche, Ajman, UAE

Department:
Front Office

Reports to:
Front Office Manager

Job Summary:

Key Responsibilities:

Guest Interaction:
Greet and welcome guests with a warm and professional demeanor. Handle guest check-ins and check-outs efficiently.

Customer Service:
Provide excellent service and ensure guest satisfaction by addressing their needs and resolving any issues promptly.

Communication:
Assist Russian-speaking guests by providing information about hotel services, amenities, and local attractions in their native language.

Reservations:
Manage and process guest reservations, cancellations, and modifications accurately.

Billing and Payments:
Handle billing processes, process payments, and ensure accurate charges and credits to guest accounts.

Problem Resolution:
Address and resolve guest complaints and concerns, escalating issues to the Front Office Manager when necessary.

Information Sharing:
Provide information about hotel facilities, services, and local attractions. Offer concierge services such as arranging transportation and booking tours.

Record Keeping:
Maintain accurate records of guest interactions, transactions, and feedback.
Team

Collaboration:
Work closely with other departments to ensure a seamless guest experience.

Communicate effectively with housekeeping, maintenance, and food and beverage teams.

Multitasking:
Handle multiple tasks efficiently in a fast-paced environment.

Qualifications:

Language Proficiency:
Fluency in Russian and English is mandatory

Experience:
Previous experience in a customer service or hospitality role is preferred.

Education:
High school diploma or equivalent. A degree or diploma in hospitality management is a plus.

Skills:
Excellent communication and interpersonal skills.

Technology:
Proficiency in using computer systems.

Availability:
Willingness to work flexible hours, including weekends and holidays.

Benefits:
Competitive salary Accommodation and meals provided.

Health insurance provided.

How to Apply:

Wyndham Garden Ajman Corniche is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Question(s):

  • Are you able to speak Russian Fluently ?

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