Guest Service Agent
1 week ago
Job Title:
Guest Service Agent (Russian Speaker)
Location:
Wyndham Garden Ajman Corniche, Ajman, UAE
Department:
Front Office
Reports to:
Front Office Manager
Job Summary:
Key Responsibilities:
Guest Interaction:
Greet and welcome guests with a warm and professional demeanor. Handle guest check-ins and check-outs efficiently.
Customer Service:
Provide excellent service and ensure guest satisfaction by addressing their needs and resolving any issues promptly.
Communication:
Assist Russian-speaking guests by providing information about hotel services, amenities, and local attractions in their native language.
Reservations:
Manage and process guest reservations, cancellations, and modifications accurately.
Billing and Payments:
Handle billing processes, process payments, and ensure accurate charges and credits to guest accounts.
Problem Resolution:
Address and resolve guest complaints and concerns, escalating issues to the Front Office Manager when necessary.
Information Sharing:
Provide information about hotel facilities, services, and local attractions. Offer concierge services such as arranging transportation and booking tours.
Record Keeping:
Maintain accurate records of guest interactions, transactions, and feedback.
Team
Collaboration:
Work closely with other departments to ensure a seamless guest experience.
Communicate effectively with housekeeping, maintenance, and food and beverage teams.
Multitasking:
Handle multiple tasks efficiently in a fast-paced environment.
Qualifications:
Language Proficiency:
Fluency in Russian and English is mandatory
Experience:
Previous experience in a customer service or hospitality role is preferred.
Education:
High school diploma or equivalent. A degree or diploma in hospitality management is a plus.
Skills:
Excellent communication and interpersonal skills.
Technology:
Proficiency in using computer systems.
Availability:
Willingness to work flexible hours, including weekends and holidays.
Benefits:
Competitive salary Accommodation and meals provided.
Health insurance provided.
How to Apply:
Wyndham Garden Ajman Corniche is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Application Question(s):
- Are you able to speak Russian Fluently ?
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