Front Office Manager

2 months ago


Dubai, United Arab Emirates Cheval Maison – Expo City Dubai Full time

**Job Ref**:CHE1724

**Branch**:Cheval Maison - Expo City Dubai

**Location**:Cheval Maison - Expo City Dubai, Expo City

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:04/11/2024

**Closing date**:06/12/2024

**Key Responsibilities**:

- Oversee daily front office operations, including reception, concierge, and guest services.
- Manage and train front office team members, ensuring excellent service standards.
- Maintain smooth check-in and check-out processes, resolving guest issues promptly and professionally.
- Collaborate with other departments to enhance guest satisfaction and streamline services.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Handle VIP guests, special requests, and high-profile stays with personalized attention.
- Monitor front office performance metrics and implement improvements for greater efficiency.
- Manage scheduling, budgeting, and inventory for the front office department.
- Oversee billing accuracy and liaise with the finance team on account management.
- Regularly review and improve standard operating procedures (SOPs) for front office operations.
- Conduct daily briefings and maintain open communication within the team and across departments.

**Qualifications**:

- Bachelor’s degree in Hospitality Management or a related field (preferred).
- Minimum of 3 years of experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service skills and commitment to guest satisfaction.
- Proficient in hotel management software and Microsoft Office.
- Fluent in English; knowledge of other languages is a plus.
- Exceptional problem-solving skills and the ability to handle high-pressure situations.
- Experience in pre-opening hotel operations (preferred).

**Application Process**:
Opening in March 2025, Cheval Collection is delighted to be adding a second Dubai property to its growing portfolio, which includes 13 locations in London and three in Edinburgh.

Cheval Maison - Expo City will feature 151 exquisite bedrooms and studios accompanied by a range of one, two and three-bedroom apartments, a rooftop pool, meeting and events spaces, a restaurant and bar, brasserie and coffee shop.

Located in Dubai’s thriving Expo City just moments from the metro, this prestigious building hosted visiting world leaders during Expo 2020 Dubai and did so again during the COP28 climate conference in December 2023.


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