Microsoft Dynamics CRM Business Analyst
6 months ago
**Microsoft Dynamics CRM Business Analyst**:
**Salary**:
: Industry Standards
**Experience**:
: 8 Years
**Joining Date**:
: ASAP
**Job Location**:
: Abu Dhabi
**Industry Type**:
: IT Service
**Function**:
: Software Development
**Reporting To**:
: Manager
**Job Type**:
: Full Time
**Requirements**:
- Certifications: PBA/CPA/CBAP
- Minimum 8 years of experience in business analysis or a related field.
- Good understanding of MS Dynamics CRM modules and functionalities.
- Ability to match business requirements with Microsoft CRM offerings.
- Experience in public sector domain
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Excellent verbal and written communication skills to articulate solutions, critique others’ work, collaborate effectively and actively engage in discussions and group decision-making.
- An analytical mind, with the ability to synthesize requirements and design solutions.
- Knowledge in privacy and security laws.
- Ability to work well within a collaborative team, including the ability to recognize dependencies between each other’s work, to seek feedback and to clearly present ideas and research findings.
- Strong Microsoft Office skills.
**Key Responsibilities**:
- Communicating with business to understand their business goals and needs
- Review business processes and provide solid analysis, assess solutions and advise business on how to best meet their goals.
- Conduct research on industry trends to identify new opportunities for the company.
- Analyzing data to help companies make better decisions about customer retention, acquisition, satisfaction etc.
- Understand future strategic plans.
- Help to design new processes and practices ensuring privacy and security compliance.
- Identify risks.
- Map changes to requirements.
- Test and quality review changes.
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