Microsoft Dynamics CRM Business Analyst

6 months ago


Abu Dhabi, United Arab Emirates Bricks Technologies Systems Full time

**Microsoft Dynamics CRM Business Analyst**:
**Salary**:

: Industry Standards

**Experience**:

: 8 Years

**Joining Date**:

: ASAP

**Job Location**:

: Abu Dhabi

**Industry Type**:

: IT Service

**Function**:

: Software Development

**Reporting To**:

: Manager

**Job Type**:

: Full Time

**Requirements**:

- Certifications: PBA/CPA/CBAP
- Minimum 8 years of experience in business analysis or a related field.
- Good understanding of MS Dynamics CRM modules and functionalities.
- Ability to match business requirements with Microsoft CRM offerings.
- Experience in public sector domain
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Excellent verbal and written communication skills to articulate solutions, critique others’ work, collaborate effectively and actively engage in discussions and group decision-making.
- An analytical mind, with the ability to synthesize requirements and design solutions.
- Knowledge in privacy and security laws.
- Ability to work well within a collaborative team, including the ability to recognize dependencies between each other’s work, to seek feedback and to clearly present ideas and research findings.
- Strong Microsoft Office skills.

**Key Responsibilities**:

- Communicating with business to understand their business goals and needs
- Review business processes and provide solid analysis, assess solutions and advise business on how to best meet their goals.
- Conduct research on industry trends to identify new opportunities for the company.
- Analyzing data to help companies make better decisions about customer retention, acquisition, satisfaction etc.
- Understand future strategic plans.
- Help to design new processes and practices ensuring privacy and security compliance.
- Identify risks.
- Map changes to requirements.
- Test and quality review changes.
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