Business Systems Analyst

1 month ago

Abu Dhabi, United Arab Emirates United Al Saqer Group Full time

**Business Unit: United Al Saqer Group (UASG)**

The IT Department at UASG is a dynamic team dedicated to delivering top-tier IT solutions that ensure organizational continuity. We provide a comprehensive range of IT services to the Head Office and all UASG subsidiaries.

**About You**:
Are you a versatile professional eager to join an ambitious company? Do you possess the confidence to influence and build relationships at all levels?

We are on the lookout for an **Business Systems Analyst** to become a key part of our exceptional IT team. This role offers an exciting opportunity for an experienced individual who can quickly establish credibility and foster meaningful connections.

If you thrive on challenges and have a passion for making an impact, this is your chance to shine.

**In this role, you will**:
If you’re ready to take your career to the next level, we want to hear from you

**Key Accountabilities & Responsibilities;**
- **Business Process Analysis**: Work with business stakeholders to analyze and document current business processes, workflows, and systems. Identify opportunities for process improvement and systems optimization. Provide recommendations for the most effective use of ERP, CRM, and other business systems.
- **Requirement Gathering**: Collaborate with department heads, users, and IT teams to gather detailed business and system requirements. Translate business needs into functional and technical specifications for development or configuration teams. Ensure that the needs of all stakeholders are understood and reflected in system enhancements.
- **System Optimization & Maintenance**: Continuously monitor and analyze system performance and usage. Identify areas where system modifications or enhancements can improve business performance and user experience. Support day-to-day troubleshooting and provide user support for ERP and CRM systems.
- **Data Analysis and Reporting**: Develop, analyze, and maintain reports, dashboards, and key performance indicators (KPIs) using the organization's business systems. Assist in building business intelligence tools and supporting data-driven decision-making.
- **Training and Documentation**: Create user manuals, training materials, and process documentation. Conduct training sessions and workshops for employees on system functionality and new processes.
- **Compliance and Quality Assurance**: Ensure all system implementations and changes are compliant with internal policies and industry regulations. Participate in quality assurance processes, including user acceptance testing (UAT) and post-implementation reviews.

**Qualifications and Skills**
- Analytical Thinking: Ability to analyze complex business processes and translate them into technical solutions. Strong problem-solving skills with the ability to troubleshoot system issues.
- Communication & Collaboration: Excellent communication skills to interact with both technical and non-technical stakeholders. Ability to work cross-functionally with IT, business units, and external vendors.
- Project Management: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously. Experience in managing or participating in system implementation projects.
- Documentation and Training: Ability to create detailed system documentation, process workflows, and training materials. Experience in conducting training sessions and providing system support to end users.

**Area of Knowledge**:

- Automotive, F&B, Retail and industrial.

**Preferred**:

- Certifications in ERP/CRM systems such as Microsoft Dynamics, Salesforce, SAP, or Oracle.
- Experience in data migration, data management, and reporting tools.
- Knowledge of SQL, APIs, and integration platforms (e.g., Zapier, MuleSoft).
- Experience in Agile or Waterfall project management methodologies.

**Personal Attributes**:

- Highly detail-oriented and organized.
- Proactive, self-starter with the ability to work independently or as part of a team.
- Strong analytical and decision-making abilities.
- Adaptable and willing to continuously learn new technologies and business processes.
- Customer-focused with strong consultative skills.

**Working Conditions**:

- May require occasional travel for on-site system implementations or client meetings.
- Some after-hours or weekend work may be required during critical phases of the implementation or system upgrades.

**Additional Requirements**
- English (fluent written and verbal) - Mandatory
- Arabic (fluent written and verbal) - Advantageous

**Key Performance Indicators (KPIS)**:

- Client satisfaction and retention rate post-implementation.
- Successful and timely implementation of ERP/CRM projects.
- Reduction in operational inefficiencies through ERP/CRM solutions.
- Percentage of resolved technical issues within SLA (Service Level Agreement).
- User adoption rate and satisfaction with the ERP/CRM system.
- Improvement in business processes and data accuracy post-implement

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