Microsoft Dynamics CRM Solution Manager

3 months ago

Abu Dhabi, United Arab Emirates Bricks Technologies Systems Full time

**Microsoft Dynamics CRM Solution Manager**:
**Salary**:

: Industry Standards

**Experience**:

: 15 Years

**Joining Date**:

: ASAP

**Job Location**:

: Abu Dhabi

**Industry Type**:

: IT Service

**Function**:

: Software Development

**Reporting To**:

: Manager

**Job Type**:

: Full Time

**Requirements**:

- Certifications: PMP/CAP/PRINCE 2
- Minimum 2 certifications from the following:

- Dynamics 365 for Field Service Functional Consultant Associate
- Dynamics 365 for Customer Service Functional Consultant Associate
- Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
- Minimum 15 years of experience in IT field.
- Minimum of 5 years of experience in managing multiple dynamics CRM projects to successful completion.
- Proficiency in traditional project management processes as well as agile methodology.
- Good understanding of new Microsoft offerings Power Platform, Customer Insights, etc.
- Should have a fair understanding of the various domains and business verticals to be able to correlate with business and understand requirements better.
- Experience in working with international clients.
- Experience in implementing online (cloud)CRM solutions
- Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
- Deep understanding of best practices.
- Exceptional analytical and problem-solving skills.
- Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
- Proven ability to bridge technology and business goal to provide productive solutions to the required stake holders.
- Strong operation and leadership skills.
- Good communication, negotiation and conflict resolution capabilities

**Key Responsibilities**:

- Define and execute project governance & communication.
- Work with project manager to prepare a detailed project plan to schedule key project milestones, work streams & activities
- Work with project manager to organize project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in the project plan
- Work with Project manager in planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management.
- Work with architects and technical leads to deliver the right artifacts
- Ensure the quality of standards followed in the delivery
- Tracking project and providing regular reports on project status to project team and key stakeholders.
- Ensure projects are delivered on time & budget.
- Communicate project issues and resolution
- Identify and mitigate potential risk.
- Ensure project results meet requirements regarding technical quality, reliability, schedule, and cost.
- Identify, manage and monitor completion of deliverables throughout the project lifecycle.
- Facilitate decision making that is required for progress on the project, Author and facilitate strategic documents such as Project Charters.
- Meet and exceed customer satisfaction goals.
- Formulate continuous improvement plan.
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