Female Call Centre

7 months ago


Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

المسمى الوظيفي: ممثلة مركز الاتصال عن بُعد (أنثى)

الشركة: مركز الدكتورة نسمة صلاح الطبي

الموقع: دبي، الإمارات العربية المتحدة (العمل عن بُعد)

الراتب: 2000 درهم إماراتي في الشهر

عن الشركة:
مركز الدكتورة نسمة صلاح الطبي LLC، تحت إشراف هيئة الصحة بدبي، هو منشأة رعاية صحية حديثة متخصصة في الجراحة التجميلية، الجمال، التجميل، إزالة الشعر بالليزر، علاجات العناية بالبشرة، والفيتامينات الوريدية وهرمونات النمو. نحن نفتخر بتقديم أعلى مستوى من الرعاية للمرضى والخدمات الطبية.

الوصف الوظيفي:
نحن نبحث عن ممثلة مركز الاتصال ملتزمة يمكنها تقديم خدمة عملاء ممتازة لمرضانا عن بُعد. كنقطة اتصال أولى، ستلعبين دورًا حاسمًا في إنشاء تجربة إيجابية لمرضانا.

المسؤوليات:

- 1. الرد على المكالمات الواردة بشكل احترافي وتقديم معلومات حول خدماتنا ومنتجاتنا.
- 2. مراقبة والرد على جميع الرسائل على منصات الوسائط الاجتماعية، بشكل خاص إنستجرام.
- 3. تسجيل المرضى الجدد، تحديث سجلات المرضى، وجدولة المواعيد مع ضمان الخصوصية والسرية للمريض.
- 4. تقديم معلومات للمتصلين حول إجراءاتنا، وشرح الخطوات التحضيرية للعلاجات المختلفة.
- 5. التعامل مع استفسارات ومخاوف المرضى بكفاءة وتصعيدها إلى القسم ذو الصلة عند الضرورة.
- 6. متابعة المرضى بشأن مواعيدهم أو العلاجات القادمة.
- 7. التعاون مع الفريق الطبي للبقاء على اطلاع على التغييرات في الجدول أو في الخدمات المقدمة.
- 8. توثيق جميع معلومات المكالمات وفقًا للإجراءات التشغيلية القياسية.
- 9. البقاء على اطلاع على المنتجات والخدمات والعروض الترويجية الجديدة لتقديم معلومات دقيقة للمرضى.
- 10. الحفاظ على موقف إيجابي وتعاطفي واحترافي تجاه المرضى في جميع الأوقات.
المؤهلات:

- 1. مهارات تواصل ممتازة باللغتين العربية والإنجليزية.
- 2. خبرة مثبتة في دعم العملاء أو الخبرة كممثلة لمركز الاتصال.
- 3. الإلمام بأنظمة وممارسات إدارة علاقات العملاء (CRM).
- 4. القدرة على أداء أكثر من مهمة في وقت واحد، وتحديد الأولويات، وإدارة الوقت بفعالية.
- 5. مهارات قوية في التعامل مع الهاتف والاستماع النشط.
- 6. القدرة على العمل في إعداد عن بُعد.
- 7. إتقان MS Office ومنصات الوسائط الاجتماعية، خاصة إنستجرام.
ملاحظة: سيتم تقديم هاتف الشركة للمرشحة الناجحة للقيام بهذه الواجبات.

قدمي عبر انديد بسيرتك الذاتية الأخيرة ورسالة تغطية تسلط الضوء على خبرتك ذات الصلة. نحن متحمسون لسماع منك

مركز الدكتورة نسمة صلاح الطبي هو صاحب عمل يتمتع بالمساواة في الفرص. نحن نحتفل بالتنوع ونلتزم بخلق بيئة شاملة لجميع الموظفين.

سيتم الاتصال بالمرشحات اللواتي تم اختيارهن فقط.

نوع الوظيفة: دوام كامل

الراتب: حتى AED2,000.00 لكل شهر

Application Question(s):

- Nationality
- Is your visa on family/spouse?

**Education**:

- Bachelor's (required)
**Experience**:

- clinic or medical centre receptionist (required)

**Language**:

- Arabic (required)



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