Guest Relation Ambassador

4 days ago


Abu Dhabi, United Arab Emirates A2Z Travel and Tourism Full time

**Job Summary**

**Key Responsibilities**
- **Guest Engagement**: Act as the primary point of contact for guests, addressing their needs, inquiries, and concerns with professionalism and warmth.
- **Tailored Services**: Customize travel plans and tourism recommendations to suit individual guest preferences and requirements.
- **Coordination**: Work with tour operators, transportation providers, and hospitality partners to deliver seamless travel experiences.
- **Conflict Resolution**: Handle guest complaints or challenges with a calm and solution-focused approach.
- **Cultural Representation**: Leverage your cultural understanding and background to connect with guests on a personal level, enhancing their experience.
- **Hospitality Excellence**: Ensure the delivery of exceptional service standards, adhering to company policies and tourism regulations.
- **Feedback Management**: Collect and document guest feedback for continuous improvement.
- **Multicultural Communication**: Engage effectively with guests and colleagues from diverse cultural backgrounds.

**Qualifications and Skills**
- **Experience**: At least 2 of experience in guest relations, hospitality, or tourism, preferably with international clientele.
- **Education**: Bachelor’s degree or diploma in Tourism, Hospitality Management, or related field is preferred.
- **Customer Service Skills**: Outstanding interpersonal and communication skills with a passion for providing exceptional guest experiences.
- **Industry Knowledge**: Strong understanding of travel trends, popular destinations, and tourism services.
- **Professionalism**: High level of poise, cultural sensitivity, and ability to work under pressure.
- **Tech Savvy**: Familiarity with travel booking platforms, CRM tools, and office software.
- **Flexibility**: Availability to work on weekends, holidays, and irregular hours as needed in the tourism industry.

**What We Offer**
- Competitive compensation and benefits package.
- Opportunities for professional development and career growth.
- A vibrant, multicultural workplace.

Pay: AED3,000.00 - AED4,000.00 per month


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