F&b Ambassador

3 months ago

Abu Dhabi, United Arab Emirates Grand Millennium Al Wahda Full time

As an F&B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.

**Key Job Responsibilities**:

- Welcome guests with warmth and enthusiasm, creating a positive first impression.
- Provide personalized and attentive service, anticipating and fulfilling guest needs.
- Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.
- Recommend and assist guests in making menu selections based on preferences and dietary restrictions.
- Ensure timely and accurate order delivery, coordinating with the kitchen and F&B Associates.
- Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.
- Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.
- Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.
- Collaborate with kitchen and F&B team to maintain smooth operations and efficient service.
- Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.
- Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.
- Maintain a professional appearance and demeanor at all times, embodying the brand's values.
- Collaborate with the marketing team to support promotional activities and events.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.

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