Customer Engagement Agent
3 days ago
A Customer Engagement Agent is expected to present PSI in terms of providing the best customer service, responding to the concerns and feedback of customers.
Answers incoming calls from customers who want to place orders, responds to inquiries, manages complaints, and provides general information.
**QUALIFICATIONS & EXPERIENCE**
- An attested bachelor’s degree
- 1-year Proven customer support experience
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to
- Strong phone contact handling skills and active listening
- Ability to learn and navigate the new software quickly
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of Clients
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to type 30 wpm+
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
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