Delivery Team Member

7 months ago

Abu Dhabi, United Arab Emirates Quest Restaurants Management LLC Full time

**General Service Standards**
- Be familiar with general industry standards of service of both food and beverages
- Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP’s)
- Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers
- Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures
- Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile
- Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required

**Delivery of Orders**
- Be familiar with general industry standards of service of both food and beverages
- Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP’s)
- Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers
- Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures
- Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile
- Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required

**Marketing and Business Development**
- At all times you are expected to promote the Company and distribute menus, flyers and
- promotional material to all potential customers, and in buildings, villas and compounds as requested or directed by the Store Manager, Supervisor, Dispatcher or Senior Team member on Duty
- To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material

**Equipment and Vehicle Responsibilities**
- Always handle Company assets and all equipment with utmost care and maintain them in the best working condition
- Always keep your assigned vehicle clean and tidy at all times
- Keep your delivery bag and equipment clean and tidy at all times
- To abide by the traffic laws of the Emirate of Abu Dhabi and the UAE and to avoid incurring traffic violations, penalties and fines
- To ensure that your assigned vehicles registration papers are available, and up to date
- To ensure that your assigned vehicle is working correctly and has sufficient petrol at the

beginning and end of your shift
- To report any equipment failures/problems to the Branch Manager or Supervisor/Dispatcher on duty, as soon as any issue is noticed
- To communicate any maintenance requests to the Branch Manager or Supervisor/Dispatcher on duty as soon as possible

**General Responsibilities**
- Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times
- Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook
- Follow Company timekeeping procedures with respect to your assigned duty and shift timing
- Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)
- Attend departmental meetings as requested or required
- Attend to any reasonable request of the Branch Manager or Supervisor on duty
- Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community
- Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergency

**Self-Learning & Development**
- Engage in Training Sessions when required
- Develop detailed product knowledge
- Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis

**Confidentiality & Ethics**
- Ensure full compliance with the Company’s Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;
- Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person
- Ensure all sensitive client and Company information remains confidential and e

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