Service Team Member

4 months ago

Abu Dhabi, United Arab Emirates Quest Restaurants Management LLC Full time

Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food
- Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers
- Cross-train for all F&B service positions including table service (dine-in) & call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures
- Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required
- Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times
- Carry plates, glasses and cutlery in a professional, safe way
- Keep service stations tidy and clean at all times
- Ensure that all work is executed in accordance with the prescribed Standard Operating
- Procedures and Policies detailed in the Employee Handbook
- Create and maintain a sound working relationship with all colleagues and personnel
- Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift
- Ensure all orders are received and processed accurately
- Follow the SOP’s provided relating to Service and Telephone Orders
- Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally
- Ensure all payments are received and processed accurately
- Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available
- Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)
- Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times
- To be informative, friendly, communicative and professional with guests
- Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required
- Ensure correct handling of all menu items ready for dine-in or take away, and complete
- Adherence to quality standards
- Ensure all tables are cleared and cleaned as quickly as possible after guests depart
- To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure
- To process the payment of all orders by cash or credit payment (including deliveries)
- Close the POS at the end of the shift and count the collected cash and credit payments
- Prepare the sales summary at the end of the day with all required details (according to the format provided)
- Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips
- Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)
- Secure and arrange the cash float for money exchange
- Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor
- Immediately inform the Branch Manager of any suspicious circumstances or irregularities
- Ensure change and floats are correct
- Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts
- To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material
- To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours

**Pre-requisites**
- South American Nationality
- Must speak Spanish language
- Associate degree in related field
- 3-4 years of experience in hotels/restaurants/customer service - preferred

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED5,000.00 per month

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