Associate - Broker Management/Ассоциат

7 months ago

UAE, United Arab Emirates Talent Pal Full time

Deluxe Holiday Homes ищет высокомотивированного и ориентированного на клиента человека для присоединения к нашему отделу клиентского обслуживания в качестве агента по обслуживанию клиентов. В качестве агента по обслуживанию клиентов вы будете играть ключевую роль в обеспечении исключительного опыта для наших гостей во время их пребывания.

**Обязанности**:

- Отвечать на все запросы гостей (жалобы, просьбы, вопросы), записывать, перенаправлять и решать;
- Записывать заявки на поддержку, координировать с соответствующими отделами (техническое обслуживание, уборка, бронирование, логистика, ГРО и т. д.) и следить за их выполнением внутренне и/или обращаться к гостям для урегулирования заявки;
- Звонить, отправлять электронные письма и сообщения гостям о необходимости заполнения предварительной формы, получения документов, обработки документов, регистрации в сообществе и оформления регистрации DTCM и т. д.;
- Связываться с гостями для получения документов/информации перед их приездом;
- Обрабатывать и улучшать документы (например, обрезать изображение, загрузить его в системы и т. д.);
- Записывать информацию и документы гостей во внутренние системы PMS и DET;
- Отправлять электронные письма сообществу/зарегистрированным гостям перед их прибытием в здание;
- Постоянно сотрудничать с членами команды для решения проблем;
- Работать с эскалацией проблем и предоставлять отчеты по требованию руководства;
- Выполнять все другие задачи, порученные руководством.

**Преимущества**:

- Конкурентный пакет заработной платы.
- Рабочая виза и медицинская страховка.
- Разрешение на авиабилеты.
- Оплачиваемый отпуск.
- Великолепная рабочая обстановка.
- Полное обучение и поддержка.
- Возможность работать в мультикультурной среде.

**Требования**:

- Предыдущий опыт работы в сфере клиентского обслуживания, телесервиса в гостиничном, аренда жилья на отдых, недвижимость обязателен.
- Отличные коммуникативные навыки как в устной, так и в письменной форме.
- Сильные навыки решения проблем и умение сохранять спокойствие под давлением.
- Внимательность к деталям и способность эффективно выполнять несколько задач одновременно.
- Владение программным обеспечением и системами клиентского обслуживания (MS Office).

Если вы увлечены обеспечением исключительного клиентского сервиса и прекрасно справляетесь в быстром темпе работы, мы хотели бы услышать от вас. Присоединяйтесь к нашей команде в Deluxe Holiday Homes и станьте частью создания незабываемых впечатлений для наших гостей.

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