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Head Guest Relations Executive

3 months ago

Dubai, United Arab Emirates JUMEIRAH Full time
  • Oversee a team of hostesses, ensuring they adhere to the Restaurant Reservations Standard Operating Procedures (SOP) and optimizing table allocation and guest flow.
  • Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
  • Manage dining reservations and coordinate special F&B events for guests, ensuring efficient communication and collaboration with restaurant staff and other departments.
  • Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
  • Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
  • Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience.
  • Demonstrate in-depth familiarity with the menu to confidently address guest inquiries, recommend dishes, and highlight current specials or promotions, contributing to increased guest satisfaction and sales.
  • Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.
  • Monitor and maintain the hostess desk area, ensuring cleanliness, organization, and compliance with grooming and uniform standards.