Guest Relations Executive

5 months ago

Dubai, United Arab Emirates Hilton Full time

Guest Relations Executive (F&B)

A Guest Relations Executive (F&B;) directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Executive (F&B;), you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Executive (F&B;) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates Recruit for Africa Full time

    **Guest Relations Executive | Dubai | Luxury Hotel**: We are looking for an experienced **GUEST RELATIONS EXECUTIVE** to join the team of a well-known luxury hotel in Dubai. The resort is popular with tourists as well as local guests and offers beautiful facilities to relax and enjoy incredible food. **Main duties of this job**: - To meet and greet...

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates Recruit for Africa Full time

    **Guest Relations Executive | Dubai | All-Inclusive Beachfront Destination**: Nestled along the pristine shorelines of Dubai, we are a luxurious 5-star all-inclusive beachfront destination that offers unparalleled experiences to our guests. Our commitment to excellence and personalized service has made us a sought-after haven for travelers seeking both...

  • Guest Relations Executive

    4 months ago

    Dubai, United Arab Emirates The Smart Concierge Full time

    **Guest Relations Executive** **Company description** The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers. As part of our expansion, we are looking for **Guest Relations Executive **to oversee customer experiences in our holiday homes. **Job...

  • Guest Relation Executive

    3 weeks ago

    Dubai, United Arab Emirates Alpa Restaurant & Cafe Full time

    At Alpa Restaurant & Cafe, we are committed to providing exceptional service and creating memorable experiences for our guests. We are seeking a dedicated Guest Relations Executive who speaks Russian to join our team and enhance our guest services. **Key Responsibilities**: - Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere. -...

  • Guest Relation Executive

    2 months ago

    Dubai, United Arab Emirates Connect Healthcare Consultants Full time

    Urgent Hiring Job Title: Guest Relations Executive Location: Al Barsha, Dubai Gender: Female, smart and energetic Age limit: 30 **Key Responsibilities**: - Greet and welcome guests/customers upon arrival or first contact - Provide information about the company’s services/products - Assist customers/guests with their inquiries, requests, and...

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates Hyatt Place DubaiJumeirah Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...

  • Guest Relations Executive

    4 months ago

    Dubai, United Arab Emirates LUXE STAY VACATION HOMES RENTAL CO. L.L.C Full time

    LUXE Vacation Homes is a property management company based in Dubai, specializing in the provision of short-term vacation rental solutions. With a foundation rooted in German precision and a deep understanding of the local market, LUXE stands out for its commitment to operational excellence and service quality. We are currently seeking a skilled and...

  • Guest Relations Executive

    3 weeks ago

    Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...

  • Guest Relations Executive

    3 weeks ago

    Dubai, United Arab Emirates BIKANERVALA RESTAURANT Full time

    A Guest Relations Executive plays a crucial role in enhancing guest loyalty and creating a positive reputation for the organization through outstanding customer service and personalized attention to guest needs. DESIRED PROFILE Empathy and patience: Ability to handle guest requests and complaints in a calm, patient, and understanding manner. Professional...

  • Guest Relations Executive

    4 months ago

    Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

    **An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...

  • Guest Relation Executive

    4 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **GUEST RELATION EXECUTIVE**: **Job ID **:1576 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,000.00 - 3,000.00 **Other Benefits **:Full hotel benefits **GCC Driving License **:No **Description: - Canddates should have relevant experience in the Hotel

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates voco Bonnington Hotel Full time

    **JOB AIM**: To initiate intentional guest interactions by welcoming each guest in a sophisticated manner. To escort or direct every guest passing through the lobby to the location he/she is looking for. Improve service quality in the lobby by adhering core values. **Accountabilities**: - To welcome each guest in a sophisticated manner - To address every...

  • Guest Relation Executive

    1 month ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Title: Guest Relation Executive (Rooms) **Location**: Jumeirah Hotels **Salary**: 3,000 AED + Average monthly service charge of 1,400 AED **Benefits**: - Visa sponsorship - Accommodation - Meals - Transportation provided by Jumeirah Hotels - Health insurance - Employee discounts on hotel services - Professional development opportunities Jumeirah...

  • Guest Relation Executive, Arrazuna

    5 months ago

    Dubai, United Arab Emirates One&Only One Za’abeel Full time

    Guest relation Executive, Arrazuna (8950) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...

  • Guest Relations Executive

    4 days ago

    Dubai, United Arab Emirates JUMEIRAH Full time

    About theJob:An opportunity has arisenfor a Guest Relations Executive tojoin Shimmers Restaurant. The mainduties and responsibilities of this role:Providing excellent customer serviceto all guests, including greeting them warmly and engaging in smallconversations to make them feel comfortable andwelcome.Schedule dining reservations andarranges parties or...

  • Guest Relations Executive

    4 months ago

    Dubai, United Arab Emirates The AEON Clinic Full time

    We are currently seeking a highly skilled and experienced Guest Relations Executive to join our reputable clinic in Dubai. As a Guest Relations Executive, you will be responsible for providing a provide high-quality service to our patients. You will address complaints and go the extra mile to make sure our patients and clients are satisfied. In this role,...

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates The AEON Clinic Full time

    We are currently seeking a highly skilled and experienced Guest Relations Executive to join our reputable clinic in Dubai. As a Guest Relations Executive, you will be responsible for providing a provide high-quality service to our patients. You will address complaints and go the extra mile to make sure our patients and clients are satisfied. In this role,...

  • Guest Relation Executive

    3 weeks ago

    Dubai, United Arab Emirates Dr Shyams Ayurveda Centre Full time

    Guest Relations Executive (FEMALE) for Dubai Major Traits & Responsibilities - Customer service oriented, excellent at customer handling and customer service - Great organizing and administrative skill-set - Cheerful, extrovert, friendly attitude and pleasant to speak to - Computer knowledge -Handling software packages, MS-Office - Appointment handling,...

  • Guest Relations Executive

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Executive (F&B;) directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive (F&B;), you will directly address the needs of VIP Guests and inform other Team Members of VIP...