Guest Relations Executive

5 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Relations Executive will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.
- The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
- Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER.
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

**Key Responsibilities**
- Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience.
- Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests.
- Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues.
- Solicits feedback from guests to continuously improve services and facilities.
- Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention.
- Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers.
- Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests' arrival.
- Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests.
- Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions.
- Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations.
- Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests.
- Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service.
- Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times.
- Builds and demonstrates familiarity with the Group's Emergency Procedures.
- Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service.
- Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience.
- Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions.
- Performs additional duties as assigned by the Service Manager.
- Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Swit

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