Guest Relations Executive

7 months ago


Dubai, United Arab Emirates The AEON Clinic Full time

We are currently seeking a highly skilled and experienced Guest Relations Executive to join our reputable clinic in Dubai.

As a Guest Relations Executive, you will be responsible for providing a provide high-quality service to our patients. You will address complaints and go the extra mile to make sure our patients and clients are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

**Responsibilities**:

- Greet clients and create a warm and welcoming environment
- Provide information on services and schedule appointments
- Ensure the highest level of customer service is provided at all times
- Manage all incoming phone calls in a professional manner
- Schedule all client consultations and appointments
- Manage the daily schedule of the clinic and all bookings
- Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
- Ensure all paperwork is prepared, recorded and filled accordingly
- Perform any adhoc duties as required to assist in the daily clinic operation
- Ensure all client information is kept confidential and any sensitive information is protected at all times

**Minimum Experience**:

- 5+ years working in a role with a high level of customer service experience essential
- Experience working in a hospitality / healthcare environment
- Previous administration experience desirable

**Job-Specific Skills**:

- Knowledge of administration
- Proficiency in scheduling and organizing calendars for multiple people
- Ability to handle multiple tasks and prioritize workload
- Strong ability to build relationships with all stakeholders
- Excellent customer service skills

**Behavioural Competencies**:

- Excellent communication and interpersonal skills
- Highly organized with attention to detail
- Strong planning and time management skills
- Flexible with working hours
- Team player

**Experience**:

- healthcare or hospitality: 3 years (required)

**Language**:

- Russian, English, Chinese, Arabic, French (required)



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