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Front Office Supervisor

4 months ago

Dubai, United Arab Emirates Accor Full time

Job Description

The Role:

  • Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department.
  • Covering daily Front Office Supervisor Tasks: handle different guest challenges and situations and be part of the first response emergency team.
  • Perform any other duties that may be assigned from time to time by Assistant Front Office Manager.

Key Deliverables And Responsibilities

Planning & Organizing:

  • Replace efficiently the Assistant Front Office Manager during his/her day off or holidays.
  • Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
  • Responsible for the Front Office operational - Reception Agents and Bellpersons.
  • Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
  • Organize Front Office department related activities.
  • Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting
  • Brief front-office staff on events, promotions etc.
  • Aware about local requirements (follow up and responsible for DTCM reports and Police requirements).
  • Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target.
  • Prepare the daily sheet and organize a briefing with Reception and Bellpersons (handover to the next shift leader).
  • In charge of planning of the FO department during the night.

Operations

  • Provide a first response in case of guest issues, liaising with the Cluster Rooms Division Manager and with the HODs (Front Office, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first response emergency team.
  • Ensure that there is compliance to all work legislation in the departments.
  • Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms.
  • Trains team members and co-ordinate the monthly on the job training for the whole department.
  • Prepares and check the work schedules.
  • Brief night staff about daily activity of the hotel
  • Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD.
  • Try to conserve energy and ensure cleanliness of the complex.
  • Ensure close co-operation with other departments.

Qualifications

  • Bachelor Degree in Business or similar preferred
  • Minimum of 2-3 years operational experience in Front office functions
  • Strong reporting and analytical skills
  • Excellent team player and communication skills
  • Service focused personality is essential; experience is an asset

Additional Information

Experience is an asset.

Prior experience working with Opera, Opera cloud, FMC, Future log or a related system.

Fluency in English written and verbally.

Additional languages are a plus