Robotic Process Automation Consultant

4 months ago


Ajman, United Arab Emirates Dautom Full time

· Installing, configuring, and maintaining the UiPath, RPA environment.

· Designing, implementing, and maintaining the UiPath, RPA infrastructure and its associated components.

· Ensuring the stability, security, and scalability of the UiPath RPA environment.

· Providing technical support for UiPath, RPA production issues and troubleshooting.

· Monitoring the performance of the UiPath, RPA infrastructure and implementing improvements to optimize the system.

· Collaborating with the development team to implement UiPath, RPA processes and ensuring their successful deployment.

· Managing the software and hardware components of the UiPath, RPA environment.

· Creating and maintaining detailed documentation of the UiPath, RPA infrastructure and its associated components.

· Participating in disaster recovery and business continuity planning and testing.

· Keeping up to date with the latest developments in UiPath, RPA and related technologies.

· Troubleshooting technical issues related to UiPath, RPA software.

· Responding to customer inquiries via email, phone, or chat

· Providing guidance and assistance to customers to help them effectively use UiPath, RPA software.

· Escalating complex issues to senior support or development teams as needed

· Collaborating with cross-functional teams to resolve customer issues.

· Maintaining detailed documentation of customer interactions and issue resolution steps

· Staying up to date with the latest UiPath, RPA products and technologies.

· Communicate with the business unit and the transformation team to study the proposed automation of a manual process in detail.

· Create Specification Requirement Document with thorough understanding of the process from BRD and meetings with the business team.

· Interact with various sections of the IT team for access provisioning, DBA related requirements, web service requirements, possible changes in the UI etc. to get the automation done more efficiently.



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