Reservation Officer for Travel Agency

2 weeks ago


Ras alKhaimah, United Arab Emirates Golden eagle travel and tourism Full time

Reservation Officer for Travel Agency

**Position Title**: Reservation Officer

**Reports To**: Reservation Manager / Travel Agency Manager

**Location**: Ras Al Khaima, UAE

**Job Type**: Full-Time / Part-Time

**NATIONALITY: PHILIPINES**

**Job Overview**:
As a Reservation Officer for a travel agency, you will be responsible for assisting clients with their travel plans and ensuring a seamless booking experience. This role involves interacting with customers, handling inquiries, making reservations, and providing exceptional customer service.

**Key Responsibilities**:

- Customer Service:
Address customer inquiries regarding travel plans, itineraries, and reservations.

Provide information on travel destinations, accommodation options, and transportation services.
- Booking and Reservations:
Make reservations for flights, hotels, car rentals, tours, and other travel services.

Ensure all reservations are accurately entered into the booking system.

Confirm bookings and communicate details to clients.
- Itinerary Planning:
Assist clients in planning detailed travel itineraries.

Provide recommendations on travel destinations, activities, and local attractions.
- Sales and Promotions:
Promote travel packages, special deals, and seasonal offers to clients.

Upsell additional travel services and products.
- Administrative Tasks:
Maintain organized records of bookings, payments, and client interactions.

Process payments and issue invoices and receipts.

Handle changes, cancellations, and refunds according to company policies.
- Problem Solving:
Resolve any issues or complaints regarding reservations or travel arrangements.

Coordinate with travel service providers to address and rectify problems.
- Market Research:
Stay updated on travel trends, destination news, and changes in the travel industry.

Gather feedback from clients to improve service offerings.

**Qualifications**:

- Education:
High school diploma or equivalent; a degree in Travel and Tourism, Hospitality, or a related field is preferred.
- Experience:
Previous experience in a travel agency or similar role is advantageous.

Familiarity with reservation systems (e.g., Amadeus, Sabre, Galileo).
- Skills:
Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Attention to detail and accuracy.

Ability to work under pressure and meet deadlines.
- Personal Attributes:
Customer-focused with a friendly and approachable demeanor.

Problem-solving mindset and ability to handle difficult situations calmly.

Enthusiastic about travel and helping others plan their trips.
- Working Conditions:
Typical office environment with standard working hours.

Occasional evening or weekend work may be required to accommodate client needs.

Interaction with a diverse clientele and coordination with various travel service providers.
- Application Process:
Pay: AED2,000.00 per month

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- ticket officer: 2 years (required)

**Language**:

- english (preferred)

**Location**:

- Ras al-Khaimah (required)

Application Deadline: 30/06/2024



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