Reservation Supervisor

3 weeks ago

Ras alKhaimah, United Arab Emirates MINOR Hotels Full time

Training and developing the reservation team
- Implementation and review of procedures within the department
- Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
- Liaising with other departments and management teams regarding bookings
- Overseeing bookings and checking reservations made by the reservation team
- Provide clear communication on key bookings including timelines for arrivals, stay overs and departure instructions
- Handling all guest complaints and information regarding hotel services ensuring guest satisfaction at all times.
- Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
- Confirming reservations and entering all room reservations into the reservations system Opera
- Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
- Ensure all back up is attached to the daily folder that is distributed to the Front Office.

**Qualifications**:

- Bachelor’s degree in hotel management or relevant education for this role.
- 2 to 3 years work experience in a similar position is preferably in a luxury hotel
- Strong interpersonal and communication skills.
- Enthusiastic, stress resistant and professional communicative skills
- Ability to remain calm during difficult situations in a very busy environment
- Excellent command of English, other languages would be an added advantage
- Knowledge of reservations systems and operating systems including Opera
- Manage group and interpersonal conflict situations effectively.
- Strong leadership and communication skills.
- Excellent understanding of, and skills to develop market analysis, pricing analysis, and inventory management systems

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