Restaurant Reservations Officer
3 weeks ago
- o attend and handle all incomingand outgoing F&B reservation requests, as per the hotelstandards and procedures.
- To attract guests andto enhance their loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve thehotel's image and to increaserevenue.
- To recognize potential clients and totransmit information to the SalesDepartment.
- To recognize VIP guests and toapply the concerned policies.
- To maintain agood commercial relationship with all the bookers:guests/companies/agencies.
- To promote the hoteloutlets and to have a perfect knowledge of thetiming.
- To always be updated of any privateparty in one of the restaurant.
- To respect theprivacy of the guests and the confidentiality of theinformation.
- To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.
- To report allguest comments or complaints.
- To call thesupervisor or manager for advice in serious cases or if an approvalis required.
- To know the competitors and togather information about their activities andsales.
- To provide updated reports andstatistics to the Management and otherdepartments.
- To maintain appropriate stocklevel for the smooth run of the reservations operations and toinitiate requisitions accordingly.
- To sharedaily activity highlights with the supervisor and manager includinginternal and external guest opportunities.
- Tosupport reception training in reservations techniques andprocedures.
- To carry out special projectsaccording to the assignments.
Qualifications
- Educated to collegedegree
- 2+ years’ experience inhospitality or similar customer servicerole
- Computer Literate including MS Office andemail
- Communicates Effectively (eMail,Telephone – Listening Skills, Writing Skills and Verbalcommunication etc.)
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