Restaurant Reservations Officer

3 weeks ago


Ras AlKhaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • o attend and handle all incomingand outgoing F&B reservation requests, as per the hotelstandards and procedures.
  • To attract guests andto enhance their loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve thehotel's image and to increaserevenue.
  • To recognize potential clients and totransmit information to the SalesDepartment.
  • To recognize VIP guests and toapply the concerned policies.
  • To maintain agood commercial relationship with all the bookers:guests/companies/agencies.
  • To promote the hoteloutlets and to have a perfect knowledge of thetiming.
  • To always be updated of any privateparty in one of the restaurant.
  • To respect theprivacy of the guests and the confidentiality of theinformation.
  • To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.
  • To report allguest comments or complaints.
  • To call thesupervisor or manager for advice in serious cases or if an approvalis required.
  • To know the competitors and togather information about their activities andsales.
  • To provide updated reports andstatistics to the Management and otherdepartments.
  • To maintain appropriate stocklevel for the smooth run of the reservations operations and toinitiate requisitions accordingly.
  • To sharedaily activity highlights with the supervisor and manager includinginternal and external guest opportunities.
  • Tosupport reception training in reservations techniques andprocedures.
  • To carry out special projectsaccording to the assignments.

Qualifications

  • Educated to collegedegree
  • 2+ years’ experience inhospitality or similar customer servicerole
  • Computer Literate including MS Office andemail
  • Communicates Effectively (eMail,Telephone – Listening Skills, Writing Skills and Verbalcommunication etc.)


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