Head of Internal Support

4 weeks ago

Dubai, United Arab Emirates HALCON Full time


Key Accountabilities:

  • Team Leadership and Development:
  • Lead and mentor a team responsible for internal support functions, including administrative support, data entry, document management, and general office operations.
  • Conduct regular training programs to enhance the skill set of the internal support team.
  • Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
  • Process Optimization:
  • Identify opportunities for process optimization within internal support functions, streamlining workflows, and enhancing efficiency.
  • Implement best practices for document management, data entry, and administrative processes.
  • Collaborate with cross-functional teams to ensure seamless integration with other SCM processes.
  • Resource Allocation and Workload Management:
  • Allocate resources effectively to ensure optimal support for SCM operations.
  • Monitor workloads and priorities, adjusting staffing levels as needed to meet business demands.
  • Implement tools and systems for workload tracking and resource planning.
  • Communication and Coordination:
  • Act as a liaison between the SCM leadership team and internal support functions, ensuring clear communication and coordination.
  • Collaborate with other departments, such as HR and IT, to address cross-functional support needs.
  • Facilitate regular meetings to discuss challenges, opportunities, and improvements.
  • Quality Assurance and Compliance:
  • Implement quality assurance measures to ensure accuracy and compliance within internal support functions.
  • Conduct regular audits to verify compliance with internal policies and regulatory requirements.
  • Implement corrective actions and improvements based on audit findings.
  • Continuous Improvement Culture:
  • Foster a culture of continuous improvement within the internal support team, encouraging innovative solutions and proactive problem-solving.
  • Solicit feedback from SCM teams to identify areas for improvement in support services.
  • Implement changes and enhancements based on feedback and industry best practices.

Experience & Education Qualifications:

  • Minimum of 10 years of experience in internal support functions, team management, or related roles, preferably within the defense or aerospace industry.
  • Strong leadership and decision-making skills, with a focus on creating efficient and high-performing teams.
  • In-depth knowledge of administrative processes, document management, and data entry.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
  • Strategic thinker with a results-oriented mindset.
  • Excellent leadership and people management skills.
  • Proactive problem solver with the ability to thrive in a dynamic and fast-paced environment.
  • Collaborative mindset with a focus on building strong internal relationships.

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