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Head of Internal Support

1 month ago

Dubai, United Arab Emirates HALCON Full time


KeyAccountabilities:

  • Team Leadership andDevelopment:
  • Lead and mentor a team responsiblefor internal support functions, including administrative support,data entry, document management, and general officeoperations.
  • Conduct regular training programsto enhance the skill set of the internal supportteam.
  • Foster a positive and collaborative workenvironment that encourages innovation and continuousimprovement.
  • ProcessOptimization:
  • Identify opportunities forprocess optimization within internal support functions,streamlining workflows, and enhancingefficiency.
  • Implement best practices fordocument management, data entry, and administrativeprocesses.
  • Collaborate with cross-functionalteams to ensure seamless integration with other SCMprocesses.
  • Resource Allocation and WorkloadManagement:
  • Allocate resources effectively toensure optimal support for SCMoperations.
  • Monitor workloads and priorities,adjusting staffing levels as needed to meet businessdemands.
  • Implement tools and systems forworkload tracking and resourceplanning.
  • Communication andCoordination:
  • Act as a liaison between the SCMleadership team and internal support functions, ensuring clearcommunication and coordination.
  • Collaboratewith other departments, such as HR and IT, to addresscross-functional support needs.
  • Facilitateregular meetings to discuss challenges, opportunities, andimprovements.
  • Quality Assurance andCompliance:
  • Implement quality assurancemeasures to ensure accuracy and compliance within internal supportfunctions.
  • Conduct regular audits to verifycompliance with internal policies and regulatoryrequirements.
  • Implement corrective actions andimprovements based on auditfindings.
  • Continuous ImprovementCulture:
  • Foster a culture of continuousimprovement within the internal support team, encouraginginnovative solutions and proactiveproblem-solving.
  • Solicit feedback from SCMteams to identify areas for improvement in supportservices.
  • Implement changes and enhancementsbased on feedback and industry best practices.

Experience &Education Qualifications:

  • Minimum of 10 years of experience ininternal support functions, team management, or related roles,preferably within the defense or aerospaceindustry.
  • Strong leadership and decision-makingskills, with a focus on creating efficient and high-performingteams.
  • In-depth knowledge of administrativeprocesses, document management, and dataentry.
  • Excellent communication andinterpersonal skills.
  • Bachelor's degreein Business Administration, Management, or a related field;Master's degree preferred.
  • Strategicthinker with a results-orientedmindset.
  • Excellent leadership and peoplemanagement skills.
  • Proactive problem solverwith the ability to thrive in a dynamic and fast-pacedenvironment.
  • Collaborative mindset with a focuson building strong internalrelationships.

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