Customer Relationship Coordinator

2 weeks ago

Dubai, United Arab Emirates Befit Sports Club Full time

LOOKING FOR A FEMALE CANDIDATES

The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers providing assistance resolving issues and ensuring overall customer satisfaction. This position requires strong communication skills attention to detail and the ability to multitask effectively.

1. Serve as the main point of contact for customers addressing inquiries resolving complaints and providing exceptional customer service.

2. Coordinate and manage customer accounts ensuring accurate and uptodate information is maintained in the companys CRM system.

3. Collaborate with internal teams such as housekeeping marketing and operations to ensure seamless customer interactions and to identify opportunities for crossselling or upselling.

4. Proactively reach out to customers to gather feedback assess satisfaction levels and identify areas for improvement.

5. Assist in the development and implementation of customer retention strategies including loyalty programs personalized communication and customer outreach initiatives.

6. Monitor customer interactions and trends to identify potential issues or areas of improvement and escalate them to the appropriate departments.

7. Provide training and support to customer service representatives ensuring consistent and highquality customer interactions.

8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.




Requirements

1. Bachelors degree in business marketing or a related field (or equivalent work experience).

2. Proven experience in a customer service or customerfacing role with a track record of providing exceptional service and maintaining strong customer relationships.

3. Strong communication and interpersonal skills with the ability to effectively engage with customers and internal teams.

4. Proficiency in using CRM software and other customer management tools.

5. Excellent organizational skills and the ability to prioritize tasks in a fastpaced environment.

6. Analytical mindset with the ability to gather and interpret customer data to drive decisionmaking and improve customer experiences.

7. Flexibility and adaptability to meet changing customer needs and organizational priorities.

8. Problemsolving skills and the ability to handle challenging customer situations with empathy and professionalism.



Benefits

Competitive Salary:

  1. Competitive salary package commensurate with qualifications and experience

F&B Discount:

  1. 50% discount at the gyms caf "The DOSE" for all food and beverages items produced in house

Full Access to SEVENs Gym & Classes:

  1. Full access to SEVENs stateoftheart gym facilities and a wide range of fitness classes

Provided Uniform:

  1. Provided uniform for work ensuring a professional and consistent appearance

UAE Employment benefits:

  1. UAE Limited Labor Visa for 2 years (with the option to extend)

  2. Medical insurance coverage

  3. 30 days of annual leave

  4. Yearly flight tickets to home country

Employee Recognition & Rewards:

  1. Recognition programs in place to acknowledge and reward exceptional performance and achievements

Performancebased Incentives

  1. Eligibility for performancebased bonuses or incentives based on individual and/or team achievements.



Communication: Clear, effective verbal and written skills; active listening. Empathy: Understanding and sharing customer feelings. Problem-Solving: Identifying issues and finding solutions quickly. Patience: Staying calm with difficult customers; thorough attention to concerns. Positive Attitude: Friendly and optimistic demeanor. Product Knowledge: Understanding company products/services thoroughly. Time Management: Handling multiple inquiries efficiently. Adaptability: Adjusting to different situations and customer needs. Attention to Detail: Noticing small details to enhance satisfaction. Teamwork: Collaborating effectively with colleagues.

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